Skip to main content
Daniel_Moses_CB
Daniel_Moses_CB
New Member
Jul 6, 2023 11:29 AM UTC
Solved

Figma is running very slow

Hii Figma. Files in Figma takes so much time to load. I’ve checked my Internet connnection and I’ve found out that there is no problem with the Internet. After Adobe bought Figma, I’m experiencing this. Please solve this issue asap @Figma_Support

    This topic has been closed for replies.
    Celine_
    Celine_Solution
    Community Support
    Jul 7, 2023 2:36 PM UTC

    Hi all,
    Thanks for flagging this!
    Can you please try clearing out your cache in the browser and Desktop app and check if this helps?

    You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:

    1. Quit the Figma desktop app
    2. Open Terminal.app and enter the following command: rm -rf “$HOME/Library/Application Support/Figma”
    3. Try opening the desktop app again

    You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:

    1. Close the Figma desktop app
    2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
    3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
    4. Launch the desktop app again

    If it still doesn’t help, please reach out to our support team
    (with URL link to the file which is effected, share a quick screen recording or screenshots demonstrating this issue and precise if this is happen in the browser, desktop app or both) so they can investigate further here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374

    View in thread

    16 replies

    Mihkel_Ronk
    Mihkel_Ronk
    Jul 6, 2023 11:51 AM UTC

    Same. Started for me right after the updates came in during last Config

      Celine_
      Figmate
      Celine_Solution
      Community Support
      Jul 7, 2023 2:36 PM UTC

      Hi all,
      Thanks for flagging this!
      Can you please try clearing out your cache in the browser and Desktop app and check if this helps?

      You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:

      1. Quit the Figma desktop app
      2. Open Terminal.app and enter the following command: rm -rf “$HOME/Library/Application Support/Figma”
      3. Try opening the desktop app again

      You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:

      1. Close the Figma desktop app
      2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
      3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
      4. Launch the desktop app again

      If it still doesn’t help, please reach out to our support team
      (with URL link to the file which is effected, share a quick screen recording or screenshots demonstrating this issue and precise if this is happen in the browser, desktop app or both) so they can investigate further here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374

        rj_nodado
        rj_nodado
        Nov 25, 2023 6:36 AM UTC

        I expereinced this laggy desktop Figma when I updated my graphics Driver. Turning Off the “Background Application Max Frame Rate” option in Nvidia Control Panel fixed it for me.

          Alex_Patron1
          Alex_Patron1
          New Member
          Mar 19, 2024 4:38 AM UTC

          Hey there, it appears I don’t have a “Library/Application Support/Figma Support” folder - is there some other option for Mac users?

          Celine_
          Figmate
          Celine_
          Community Support
          Mar 19, 2024 11:10 AM UTC

          Hey Alex,
          Hmm this looks odd. Can you make sure that you:

          1. Quit the Figma desktop app
          2. Open Terminal.app and enter the following command: rm -rf “$HOME/Library/Application Support/Figma”
            and not $HOME/Library/Application Support/Figma
          3. Try opening the desktop app again

          Let me know if it works!

            Ken5
            Mar 22, 2024 9:31 PM UTC

            Any luck on this? Why does Adobe kill everything?

              Deivkata
              Mar 27, 2024 6:27 AM UTC

              It is not working…
              Screenshot 2024-03-27 at 8.26.40

              Stuck here…

              y_toku
              Figmate
              y_toku
              Community Support
              Mar 27, 2024 7:20 AM UTC

              If it still doesn’t help, please reach out to our support team
              (with URL link to the file which is effected, share a quick screen recording or screenshots demonstrating this issue and precise if this is happen in the browser, desktop app or both) so they can investigate further here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374

              Please make sure you use the email associated with your Figma account, include links to the file in question, and share access with support-share@figma.com. Don’t worry, inviting us to view your file won’t impact your billing.

              Thanks,
              Toku

                Gvantsa_Tabunidze
                Gvantsa_Tabunidze
                Apr 1, 2024 7:31 AM UTC

                Hi all, is Figma under any update or why it’s lagging so much? I do not have large components yet I have just started the project. I can not make a 3 layer side navigation with nested components… I have done dropdown variants for navigation, but prototyping does not work on every item… and Figma is lagging so much even can not struggle with micro animation of burger menu on hover. making it slowly and stack. Please help, I have cleaned app cahs already still no results

                  waqarnaik
                  waqarnaik
                  Active Member
                  Apr 1, 2024 1:08 PM UTC

                  Hi Figma, Same problem Im facing at my end, whenever I try to switch between pages or reload project file it take a tons of time to load and keep stuck on loading animation of Figma, Please fix this issue 🙂

                    Show more replies
                    Terms & ConditionsAccessibility statement