Lately, I often get offline statuses randomly in different files. My internet connection is 100% ok, no proxy or VPN, checked.
✅ Cashe has been cleared
✅ File reloaded
✅ Figma up has been updated.
What else can be done, and how can this issue be addressed? Unless it is a Figma back-end issue…
Hey Eli! Thank you for flagging this.
Are you seeing this issue only on the Desktop app or one specific browser (Chrome, Firefox, Safari, Edge) or if it happens everywhere you check?
Can you also let me know if you see the same for an affected file on an alternative network and/or device? If you’re connecting through a network security app, you may need to Adjust your network settings to allowlist our domain *.figma.com as a workaround.
If this doesn’t help, I’d also recommend you to reach out directly to the support team, and please mention the steps you have done, so they can investigate further the root cause: here Thank you!
Same issue. Past few days Figma is offline, yet my internet connection is fine. I get the spinning wheel and tabs won’t load. They do load in the browser.
Mac, Desktop app. version 116.15.15
thanks, the network settings are fine.
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