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FigJam Jira Widget only allows tickets to be created in one project

  • November 6, 2023
  • 2 replies
  • 348 views

I can use the FigmJam Jira Widget to create Jira tickets from Figma sticky notes for one of our projects, but not for the others. I’ve checked Jira permissions and they all have the same permissions for “Create issues” - so not sure why I can create issues via FigJam for one project and not the rest. Any ideas?

Best answer by djv

Hey @Kelly_Morgan, sorry to hear you’re having trouble with the Jira widget!

We can see that you also reached out to support directly on ticket #844001. Since we’re not set up for one on one support here, please continue to work with the support team there.

This topic has been closed for replies.

2 replies

djv
Figmate
  • Community Support
  • Answer
  • November 7, 2023

Hey @Kelly_Morgan, sorry to hear you’re having trouble with the Jira widget!

We can see that you also reached out to support directly on ticket #844001. Since we’re not set up for one on one support here, please continue to work with the support team there.


the_daniel
  • January 31, 2024

Is there an active fix for this issue? I seem to be having the same problem.