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Question

Disappeared Files

  • December 19, 2024
  • 3 replies
  • 14 views

Millie3

Two of Figma draft files have disappeared, they are not in the trash, I can’t find them anywhere. Please can someone help?

3 replies

ksn
Figmate
  • Community Support
  • 1611 replies
  • December 19, 2024

Hi @Millie3 - happy to help you try and locate these files.

Were these drafts in a team/project that is not owned by you directly?

Would others have had edit access to the drafts?

It’s possible that other users took action on these drafts, and that’s why you are not able to see them.

If you also have a link saved somewhere to either of these files, I can try to dig them up. If not, if you can tell me the names of the files, that’s also helpful. You can PM them to me if you’d prefer to not post these publicly

Let me know when you are able.

Also, just a side note: there may be a delay in response from myself and my team between now and the new year, due to holiday observations.


Millie3
  • Author
  • 1 reply
  • December 20, 2024

Thank you for getting back to me. The files disappeared when two other users made shared accounts.

The files were called Free Spirits and Escapade. If you could help me locate them, that would be much appreciated.


ksn
Figmate
  • Community Support
  • 1611 replies
  • December 20, 2024

Thank you! I did some searching, but I wasn’t able to find either of the files with the names you provided.

Can you tell me the name of the team they were housed in? I’ll take another look - if they disappeared after some account changes were made between two other users you collaborate with, I do think one of them were the owners, and your permissions may have gotten changed.

Also, just to clarify: when you say two users made shared accounts, are they sharing two account credentials between themselves? Wanted to make sure I understood correctly, so let me know if my assumption was incorrect.


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