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Question

Desktop app keeps disappearing


I’m using Figma on Windows 11. The desktop app keeps disappearing every now and then.
Kindly tell me how I can resolve this problem.

5 replies

Petra_Zbrankova

Same here. Every now and then, the app icon disappears, and I need to look for the original .exe file on my computer. Any solution?


Manya_Gupta

did you get any solution? facing the same issue again and again. its very frustrating.


Manya_Gupta

why is no one in the community responding to this issue?


dvaliao
Figmate
  • Community Support
  • 4619 replies
  • October 16, 2024

Hey there, sorry to hear this is happening!

Can you please try clearing your desktop app’s cache to see if it helps?

Here’s how to clear the desktop app cache on Windows:

  1. Be sure to close/exit the Figma desktop app
  2. Open the Start menu, and paste in this: %APPDATA%\Figma
  3. Press enter
  4. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  5. Restart
  6. Try launch the desktop app again

If this doesn’t help, please try reinstalling the desktop app:

Figma

Gamid Magomedov

Desktop icon always disappear after an app update. Kinda annoying, but not a big problem.


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