Desktop app blank white screen/crash

I’m getting the white desktop app screen as well with the following setup. Web version works just fine. Only presents itself when using the desktop app version.

Figma Desktop App macOS 99.0
macOS Big Sur 11.4
MacBook Pro 15-inch 2019
32GB Ram
2TB SSD
Radeon Pro 560X 4GB (built-in)

From the info shared on the thread it sounds like a memory issue. Regardless there should be a fix at this point. Looks like it has been an issue for many for some time. Not just this last version update.

Any new info or fix?

Thanks.

Any update on this @figma ? Same issue on Windows still exists on i7 (9gen), 32Gb memory with latest Windows Update installed. Even raised the swap file size from 4gb to 8. Nothing helped.

Please note that this bug is a show-stopper!

Actually, if you will wait few munutes, figma will load and the white screen dissapears) For me it worked

I don’t know but maybe this may help smb that can’t upgrade RAM (like me).
According this (https://help.figma.com/hc/en-us/articles/360040528173-Reduce-memory-usage-in-files) then “Hidden layers are a big contributor to memory usage.”
So you should try to delete hidden layers that you don’t need.
For me, this worked. After delete about twenty hidden layers, my white screen problem went away.

figma is a very bad software to use for professional gigs especially when you’re working on a heavy project, I’ve lost tons of design saves as a result of its unstable software…random white/black screens, windows trackpad scrolls so fast (horrible experience) and others i can’t remember for now and they hardly listen or provide solutions to our complaints. Hopefully another better brand will come out someday, i’ll leave figma for good.

Man I just got this. Legit has been working the whole time, I’m just trying to do an assignment for uni and right after I try and prototype, it just crashed and then gives me that WebGL stuff. I’m not code savvy, I don’t even know where to start! Just trying to do graphic design 😦 I think I’ll have to call it here and just resort to Adobe XD or Sketch…

Same problem hear… in some files it crashes - white screen… the heaven Figma was, became the hell - Guy fix this ASAP, or you will lose your reputation and community (the problem is already OLD and look like you dont even mind…)

Same issue, both on Chrome and the windows app… what an embarrassment
works for me on Firefox though

Same problem here: just blank screen after a couple of minutes. Occuring in the web and desktop version (Windows). Please tag me, when someone finds a solution. @figma