Hello,
I am trying to purchase a professional plan for my personal team on Figma, but it shows this message when I am reviewing the billing info:
Your payment method’s address is in a country that can’t pay in EUR. Please use a different payment method.
My bank account is in Poland.
Hiya @Piotr15 - sorry about the currency issue. I wanted to check in on some things with you so I can get you the right info.
It looks like you applied for and received approval for an education subscription today. Is that correct? If so, do you still need assistance regarding the currency rejection? If not, you should be good to go.
I believe that Poland uses the Zloty as the official currency. If your bank is located in Poland, it likely exchanges in that currency, and we do not currently support it at this time. If you attempt to pay for a subscription using that bank’s info, you will see the message you posted in your original message.
See list of supported currencies here.
Let me know – I wanted to make sure I understood completely.
Hi, this is bizzar, I have used Figma in the past and no problemo with my card. I need to start working on a new project over the weekend and I have the same problem as Mr. Piotr 15 up there. CZK currency based. Can you help?
Hi
As of April 2023, we support for the following currencies:
You can read more here -- if you have been using the same card since that date, have you recently relocated or had any other changes to the billing method you’ve used? As in, your billing address has changed, or you’re actually using a new card designated to CZK?
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