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Fred_Tinsel
Active Member
Feb 25, 2021 9:23 AM UTC
Question

Can a file be edited by an account from another team without charging the owner team?

Hi!
I’m in an agency and I work with a lot of clients.

Each time I’ve tried to onboard a client in the Figma process, the edit account of my client is added to my bill… I want them to manage their own accounts while keeping the file property till the end of the job.
Do I miss the right way to share ???

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Edit 01/02/2024
Now that I know, I have very well understand…
I hope that this dark pattern will not be applied to the dev mode 🙏
Because I work with a lot of external companies and so with a lot of developers

This topic has been closed for replies.

87 replies

AnthonyC
Mar 11, 2022 2:44 AM UTC

Yes…
That’s really not making sense.

A tool like Figma should promote collaboration, but the billing model now is not and just a mess with climbing costs.

Paprika_Xu
Apr 8, 2022 8:40 AM UTC

This billing logic is complete madness… and I can’t find ways to justify it with reasons other than pure extraction - charging based on arbitrary “business logic”, instead of resources / service costs.

agron
May 2, 2022 11:56 PM UTC

It seems that there is no definitive answer to this yet. So, I am curious how other freelancers setup their projects when working with many clients. Especially, if a client requests edit access. I end up having to duplicate files and sometimes even creating Teams for them.

William_Burton
May 27, 2022 1:18 PM UTC

Can’t really say more that what’s been listed above. At this point, it’s either stupidity, laziness or greed. Zero reason to continue this way of billing. Slack Connect for example is a very simple way of connecting orgs and everyone pays for their own staff. Professional orgs should be able to connect on files. This isn’t rocket science…which leads me to believe this is just greed and it’s unacceptable.

Andy_Johnson
New Member
Jun 9, 2022 2:57 PM UTC

Just got billed a surprisingly high amount for my 1 person studio, all because I’m sharing design files with my clients who ALSO have their own paid Figma accounts? This not sustainable.

Plus it feels like a dark pattern UX trick to not even mention the billing consequences during the sharing process.

Can we at least share a “copy” of a Figma file with outside stakeholders without being charged, the way you can with every other design app on the planet? Maybe that’s already possible, but I can’t seem to figure it out.

Micaela_Brody
New Member
Jun 10, 2022 4:51 AM UTC

i can’t believe this hasn’t been addressed yet! i’m a freelancer who needs to grant my (freelancing) developer access; they have a paid figma account but i’ll now need to pay double for them to work with my file. how does that make sense??? @Figma_Support are there going to be any answers? i can’t believe this pricing isn’t driving people away from using this program

Adam19
Jun 10, 2022 9:07 AM UTC

Run into this problem so often, we have to go through and cull clients’ access until they realize they cant edit and ask for it back.

As a company, we would love to move to the organization plan for the extra features but with the extra costs the clients generate this isn’t sustainable for us.

DominicH
Jun 13, 2022 11:00 AM UTC

Just been stung by this as well and only realised after a few months. No notification/alert to warn of any additional charges when adding an editor from outside of the company.

This needs to be resolved asap.

Klaus2
Jun 14, 2022 11:00 AM UTC

so,… is there somebody from FIGMA that can tackle that and give the community response! Many feel screwed here, including me!!!

Paul_Gallagher
Jun 30, 2022 2:38 PM UTC

Same issue here - got stung with this when we started using Figma by not understanding the billing method. Now it causes issues, like everyone above, when a client wants to edit items or we need to collaborate with another firm.

Would love a response by Figma on this.