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Fred_Tinsel
Active Member
February 25, 2021
Question

Can a file be edited by an account from another team without charging the owner team?

  • February 25, 2021
  • 87 replies
  • 14257 views

Hi!
I’m in an agency and I work with a lot of clients.

Each time I’ve tried to onboard a client in the Figma process, the edit account of my client is added to my bill… I want them to manage their own accounts while keeping the file property till the end of the job.
Do I miss the right way to share ???

————————————————————

Edit 01/02/2024
Now that I know, I have very well understand…
I hope that this dark pattern will not be applied to the dev mode 🙏
Because I work with a lot of external companies and so with a lot of developers

This topic has been closed for replies.

87 replies

Rob_Corradi
July 6, 2022

This a bonkers system.

If we were doing this work using Adobe Creative Cloud (god-forbid!) and sharing files with a client also paying for Creative Cloud, that would be it – no further charges for either side.

Having to take out an additional Creative Cloud subscription to edit a shared file would not be okay, and that’s what’s happening here.

Imagine if Adobe started doing that - people would lose their S*** over it.

I don’t understand the rationale for this model other than to increase Figma revenues.

It feels counter to frictionless collaboration between client / agency / freelancer.

And the worst part is the lack of warning that you’ll be billed extra until it’s too late.

At the very least we need a “You will be billed $ per month for inviting this user” warning.

But really two paying users shouldn’t have to pay again to collaborate.

Rob_Corradi
August 31, 2022

We’re not the only ones…

Medium – 7 Jul 22
Rob_Corradi
September 12, 2022

And another, see “Collaborating with other teams should cost nothing”

Medium – 7 Sep 22
Jerimy_Brown1
October 6, 2022

This is absurd, we are running into this problem too. I am out of seats on our account, but working with an external client that already has their own figma license. So we are both paying for figma, but can’t collaborate without paying for more than one license per user… That’s a scam. So, if we each want to collaborate on each others teams we’d be paying for four user licenses between the two of us.

James_Rice
October 20, 2022

Not saying anything different than others have… but I noticed this today because figma showed an upcoming bill despite me having recently paid for an annual account. I realized it’s because I added two editors to a project, but they are folks at another agency who have their own accounts. I don’t throw around the word scam much, but I must agree with others that it feels like a serious scam. It would make sense if you were inviting people who didn’t have their own accounts, and the cost implications were clear, but the fact that it just happens no matter their account status is bananas.

Jeffrey_Karnes
October 24, 2022

This is absolutely ridiculous, just got charged on my account for someone I added and came here and read this, it’s terrible.

fandy_diadline
October 24, 2022

Whoaaa 😮 I can’t imagine the bills. No response from Figma after months, is this Adobe spirit?

PeteTheVolcano
November 17, 2022

I’m an indy consultant needing to work with one other person for some client work coming up so I’m doing the workaround by creating a new free team separate from my pro account team . Once we’ve done our work I’m going to copy/paste the relevant bits to my pro team/file to share with the client.

Don’t need any of the pro features for this body of work so in my case the workaround does the job needed.

Doesn’t solve the core problem here and doesn’t work in many other use cases, but for those like me I thought I’d reiterate the workaround.

Ya’ll in this thread are badaces. Keep changing the game and making it happen.

🤘

Nicolai_Brodersen
January 2, 2023

Here we are quite chocked to realise this billing structure as well…

And even more chocked that there was no warnig that this would happen, solely by sharing a document with a client.

This makes absolutely no sense, and needs a fix ASAP.

Thales_Duarte
January 5, 2023

They same happend to me… I was expecting a $15 monthly billing, and got $120 in the first month due this bizarre issue.

I’m really thinking in cancel my account cause the benefit I tought I would have (share with other editores), doesn’t exist…