Skip to main content
Solved

"Access Denied" when trying to enable two-factor authentication (2FA)


afrianska

Hi, I want to enable two-factor authentication (2FA), but when I want to verify my number I get the message “Access denied”. Anyone could tell me what’s happened actually?

Best answer by dvaliao

Hey @afrianska, sorry to hear this is happening!

This usually occurs if you’re using a country code that isn’t supported by our system. If you’re still having trouble, I recommend using an authenticator app or some other means for 2FA: Enable two-factor authentication (2FA)

View original
This topic has been closed for comments

2 replies

dvaliao
Figmate
  • Community Support
  • 4697 replies
  • Answer
  • May 24, 2024

Hey @afrianska, sorry to hear this is happening!

This usually occurs if you’re using a country code that isn’t supported by our system. If you’re still having trouble, I recommend using an authenticator app or some other means for 2FA: Enable two-factor authentication (2FA)


afrianska
  • Author
  • 1 reply
  • May 25, 2024

Ok, that’s make sense now.
Thanks Dvaliao.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings