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afrianska
May 23, 2024
Solved

"Access Denied" when trying to enable two-factor authentication (2FA)

Hi, I want to enable two-factor authentication (2FA), but when I want to verify my number I get the message “Access denied”. Anyone could tell me what’s happened actually?

This topic has been closed for replies.
djv
djvSolution
Community Support
May 24, 2024

Hey @afrianska, sorry to hear this is happening!

This usually occurs if you’re using a country code that isn’t supported by our system. If you’re still having trouble, I recommend using an authenticator app or some other means for 2FA: Enable two-factor authentication (2FA)

2 replies

djv
Figmate
djvSolution
Community Support
May 24, 2024

Hey @afrianska, sorry to hear this is happening!

This usually occurs if you’re using a country code that isn’t supported by our system. If you’re still having trouble, I recommend using an authenticator app or some other means for 2FA: Enable two-factor authentication (2FA)

afrianska
afrianskaAuthor
May 25, 2024

Ok, that’s make sense now.
Thanks Dvaliao.