A file disappeared from my account

Hi, I have lost many of my draft files who were just accessible by me. And I could see the same message “not found (404)”. Please help me out as this was my 5 months hardworking.

​@djv can you help me with this file ATOM HUB.  Here is link. 
It disappear when my team move file to another team. Please help me.

Hey ​@JohnWoker , I am working closely with ​@djv , happy to help!
I saw that you’ve already reached out to the support team, and I’ve gone ahead and escalated your ticket internally for further investigation. If you have any additional details to share, feel free to add them directly to support ticket #1399417. The team will follow up with you shortly to assist further. Thanks again!

​@Celine_ ​@djv 

Hey team, I got the same issue yesterday, when I clicked on the tab, it loads for 5 seconds and then disappeared.

First it showed “we couldn’t find that one” then “404” when I try to access from a link. There’s not result when searching the name, nor in my draft, trash (created by anyone).  My admin also helped checked, there is no “moved to trash” log or deletion in the activity, or in her trash can.

I’m on enterprise plan, and it belongs to a team project. I have the name and the link of the file.

PLEASE HELP!!!! This file is very very important to me, as I’ve worked on this for the last 2 years. Appreciated your help hugely.

The above matter is resolved, to help others: The team where the file was got deleted by an admin. She needs to find the deletion email and restore from there. 

Very frustrating….I did nothing and a warning sudden pop up. The file tab automatically disappear. It’s not in trash either.  
What should I do now?
I lost access to: https://www.figma.com/file/rL3TA1oinJin6i5R3MbWYr?fuid=565700342330813971

Hi dalalal, thanks for reporting it! I’ve checked in the backend your file. It seems that the file is located in the Drafts folder within an Organization space. If you’ve lost access, it likely means you’ve been removed from the Organization plan. We recommend reaching out to your Organization admin to restore your access. Hope this helps!

​@Celine_ Which org? My personal account is not part of any Organization though. That’s so weird. 

Hmm, that does sound odd. I check it again and can confirm the file is indeed under an Organization space, which might explain the access issue.

Since I can’t share account-specific details here publicly, I’ve created a support ticket on your behalf so our team can take a closer look. Your ticket number is #1441686.
Someone from the team will follow up with you shortly. Thanks again for your patience!

Update: I see in the backend that the support team is working on your issue. Please continue directly the conversation with them for further assistance. 

Hi, i have the same issue i open my computer and all my recent files from the last two months disappeared i i am the sole owner of all of them and i tried to get into one of them by a URL i sent a friend and it showed me this massage. please help me i’ve searched for the files in every way i could find. please help me