Subject: Urgent: Unable to Open Figma File
Hi there,
I’m encountering an issue where I can’t open a specific Figma file. I’ve tried accessing it both through the browser and the desktop app, but unfortunately, Figma runs into a problem in both instances.
This has been ongoing for a week now, and I’m unable to edit the file or even restore a previous version.
Is there anything I can do to troubleshoot this issue? Any help would be greatly appreciated.
Thanks,
Best answer by Celine_D
Hey Lucile! Thanks for confirming and glad to hear it’s been solved.
For others in the community that may have a similar issue, the workaround here was to restore a previous version of the file.
Close all tabs where you have this file open, and in the file browser (not the editor):
I’ve gone ahead and closed the topic here 🙂
Hi there! Sorry to hear this is happening.
To troubleshoot this, would you be able to check a few things for us?
If this doesn’t help, it would be great to have a URL link of your file , and share it with support-share@figma.com, so we can try to replicate. Please fill out this form to reach out to the support team: here
It happens on both on the Figma desktop app and on Figma browser app
I have tried with Chrome and Microsoft Edge.
I have filled out the form and shared the URL Link
Hey @Lucile_Rieu ,
The support team has replied to you via your ticket. Please have a look at it in your inbox, for your reference, your ticket number is: 979305. Thank you!
Hello Celine
Thank you for your answer. I have received the reply of your support and everyting’s worked out.
Best regards,
Hey Lucile! Thanks for confirming and glad to hear it’s been solved.
For others in the community that may have a similar issue, the workaround here was to restore a previous version of the file.
Close all tabs where you have this file open, and in the file browser (not the editor):
I’ve gone ahead and closed the topic here 🙂
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