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I suggest that the team consider repositioning the “delete account” to the settings page because it’s misleading that I can add another account in my Figma to switch between 2 accounts but not remove the account I added. Instead, it’s account deletion. That’s where it goes wrong, I believe others have the same issue as well.


Problem 1:

I just accidentally deleted my account thinking it’s only removing from the account list. I can’t retrieve my deleted account along with the files (although the links to my deleted files are still accessible).


Problem 2:

Also, as my account is on a paid plan, I can’t have it transferred to another email ID.

Pertaining to my other idea posted in: Reposition the "delete account" to the settings / Ability to restore deleted account within a certain window of time


I suggest having the feature to allow “Undo account deletion” / “Retrieve deleted account” within a certain period in case it is a deletion by accident or a change of mind.

@Yirou_Choo Sorry if you’ve had to deal with issues since the account deletion. While this action is permanent, our support team may be able to help with some of your other concerns.


You mentioned you couldn’t transfer your email over to another email – is this because of a work policy? Or because the email you are trying to move it to is an email that already has an account registered under it? I wasn’t quite sure.


In any case, would highly recommend filing a ticket here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=9707134248215&tf_1500005293441=generic_report


They can provide you with more specifics and help with your other account.


Outside of that: I merged your two topics into one big topic here to keep things more connected.
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