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I opened a ticket two days back due to some billing issue from the Figma end. I didn’t get charged for my monthly subscription and didn’t receive any email for payment confirmation and as a result of which my Figma files are blocked and my team is not able to work.


It is constantly showing a message that to update my payment method but everytime I add a new payment method I am getting an error “Only active mandates can be used with PaymentIntents” on multiple cards no matter which one I use.


I have emailed the issue to Figma team over an email but am not receiving any response, so I tried to mail again and a new ticket was opened with no response. I even tried to reach out via phone call but that attempt failed as well.


This issue is causing huge losses to my team and I request escalation and a quick resolution of my issue. Any help is highly appreciated.

Hey @Saurabh_Badola, do you happen to have a ticket number that I can look up? Would love to figure out what’s going on.

Even I am facing the same Issue.

Did you find any resolution?

@Saurabh_Badola

I am facing the same issue and even though they did respond, the only resolution they seem to have is (i) check with your bank, (ii) clear cache and try same/different payment method. I have used the same card previously without facing this issue. It’s clearly a Stripe/payment gateway issue at their end. Payments are unnecessarily stressful 😪

Even My account is facing the same issue I’m not able to make payment and my payment is getting declined. This issue is causing huge losses to my team and I request escalation and a quick resolution of my issue. Any help is highly appreciated.

Hey @Josh , thanks for the reply but the issue has been resolved. The Figma team has sent an alternative payment link. However, I am worried if the same issue arises in the future as well because it is causing huge problems for us. I hope the Figma team is working to fix this as well.

I connected with team over email they have sent me an alternate link for payment. However, it took me 3-4 days to get response from them. Very pathetic customer service I can say.

Hey @shikshaML , contacting their customer support team seems to be the only way. The major issue is their slow and unresponsive support team. They took 3-4 days to give the response. However, they shared an alternate link for payment that solved the problem for me but I am concerned if the same issue arise in the future as well. I do not have the patience to go through this entire process again.

hey @Saurabh_Badola Do you have the alternative payment link …? It would be of great help if you can share the link.

@shikshaML Actually it is generated specifically for your plan. So my payment link will not work. Please try to contact the Figma team.

Facing this same issue, unable to make monthly payment and Figma is blocked

Hey @Saurabh_Badola – sorry for the delay. It does look like someone on our support team reached out to you yesterday regarding your specific payment issue. Please check your spam folder if you did not receive it.


If you did not receive it, please PM me.

For any additional community members that stumble across this thread:


I will be closing this topic, since it was originally regarding another member’s specific billing issue.


If you have any additional questions or comments that are similar to this one, please create a new topic. Thank you!

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