Skip to main content
Solved

Forgot password email not being sent

  • January 17, 2022
  • 1 reply
  • 2108 views

Marne_Coetzee

1. Describe the bug/issue you’re running into?
When a user, whom I’ve shared a FigJam board with, tries to reset their password when logging in (using the “Forgot password” flow) they don’t receive the email in order to do so.

2. Are you able to consistently reproduce it? If so what are the steps?
Yes. Login → Forgot password → Submit (email address)

3. Share a screenshot, recording, console log, link to the file, etc.
N/A No email received in order to successfully reset password.

4. Is the issue only happening in desktop app or a specific browser , or both?
Unsure

5. What OS/version and/or browser/version are you using?
Unsure

Best answer by Gleb

You need to contact Figma support team with this issue and tell them the specific email of the user who is experiencing the issue.

View original
This topic has been closed for comments

1 reply

Gleb
  • Power Member
  • 4706 replies
  • Answer
  • January 17, 2022

You need to contact Figma support team with this issue and tell them the specific email of the user who is experiencing the issue.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings