Skip to main content
Question

Connection error on desktop app

  • August 29, 2021
  • 3 replies
  • 7964 views

Maria_Ivanova

Hi. I’ve been having this issue for some time now. This connection error (error code -138) keeps popping up every time I open the desktop app. I tried reinstalling Figma several times. It works fine the first time, but if I close the app and try to open it again, I keep having the same issue. Basically, I have to reinstall Figma every day. I use Windows OS. My internet connection is fine.

Is there any way to fix it?

Screenshot_5

This topic has been closed for comments

3 replies

Danny7
  • 3 replies
  • September 15, 2021

I am experiencing the exact same issue! Unable to find any information in the forums or in help that suggest a fix. Extremely frustrating.


Maria_Ivanova

Hey. In my case, it turned out that the firewall in my antivirus program was blocking the connection all along. I suggest contacting Figma support and they will help.


  • 0 replies
  • October 16, 2021

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings