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Washington, DC can't be verified to subscribe

  • July 18, 2024
  • 1 reply
  • 8 views

TJ_Gioconda

I’m not sure what to do here. I copied it exactly from Google Maps. I don’t really want to post my address publicly to find out what the issue is.

1 reply

Celine_D
Figmate
  • Community Support
  • 3381 replies
  • July 19, 2024

Hi there! Thanks for reaching out to the community.

Can you clarify what you intend to? Are you trying to subscribe a plan?
We usually see that an address doesn’t validate because it doesn’t exactly match the address’s official spelling or formatting in the national database. I recommend checking the following details:

  • The address or city isn’t misspelled
  • The zip code matches the address
  • The address uses both lines appropriately. For example, if you have an apartment or unit number in the first address line, move it to the second line
  • Details like “Road” or “Street” are properly spelled out or abbreviated to “Rd” or “St” - you can Google the address to check which is the appropriate formatting.

If this still doesn’t help, please let me know and I will redirect you to the support team so they can investigate directly with you via email!


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