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Prototype mirror doesnt show images

  • October 16, 2023
  • 17 replies
  • 1385 views

Simon-ntm

Hi y’all,

I am experiencing some issues with the Figma mirror app. It will not show images in the prototype.

Setup

  • M2 mac, Sonoma
  • Figma desktop app
  • Figma mirror app iphone

Troubleshooting I tried

  • Delete cache, didnt work
  • Constrains of the images
  • Reboot apps
  • Check if the images are IN the frame

I drives me crazy, maybe because the Sonoma update? I worked before.

Thanks in advance 🙂

Simon

Best answer by Ryan_52

Hi everyone, thank you for the report. This issue has been resolved and services have been restored across the board.

This topic has been closed for replies.

17 replies

  • 3 replies
  • October 16, 2023

I have the same problem since this morning


My prototype contains a lot of images and most of the images (90%-ish) are not loaded when I open it from the mobile app/web prototype, all vector/text elements appear perfectly, the only issue is the image load. But when I open the prototype from desktop app/web it appears perfectly fine.

I have checked the discussion on this thread Photos do not appear when Playing prototype but it doesn’t solve my problem, please help.


Mirco1
  • 2 replies
  • October 16, 2023

Exactly the same here, except Monterey.


  • 1 reply
  • October 16, 2023

Even I’m facing this issue since this morning


Gayani_S
Figmate
  • Community Support
  • 2413 replies
  • October 16, 2023

Hey all, thank you for flagging this! Our engineers are investigating this issue currently, and we apologize for the inconvenience.


the same here, come on please


Bram_Bijdevaate

It is working again for me, thanks!


Christian_Di_Paola

Same here since this morning 😦


Christian_Di_Paola

I’m experiencing the same issue since this morning: the prototypes aren’t displaying any images.

I had a usability testing session scheduled for today, it’s frustrating…


  • 1 reply
  • October 16, 2023

I’ve been having the same problem since this morning, it still doesn’t show images…


Same issue


Rodrigues_Gomes_Da_Silva_Diego

Same issue here.


  • 3 replies
  • October 16, 2023

It’s working for me, thanks !


Ryan_52
Figmate
  • Technical Quality Specialist
  • 382 replies
  • Answer
  • October 16, 2023

Hi everyone, thank you for the report. This issue has been resolved and services have been restored across the board.


Simon-ntm
  • Author
  • 1 reply
  • October 17, 2023

@Ryan_52 thank you for the quick update! It is working again here. Kudos for the devs picking it up so fast 😉


chanthet
  • 1 reply
  • October 25, 2023

Today again on Mac OS 14


igor.prudnikov

Same problem rn. Most of images are not shown in prototypes on mobile devices.