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Error "Files failed to import…" when importing .fig file

Christian_Saborio

I was given a .fig file:

(The Weekly Picnic - Mobile.fig - Google Drive) and when

I follow directions found here:

Figma Help Center

(basically creating a new design file and dropping the .fig file)

I get the error:

Files failed to import…

Drop .fig or .jam files into the file browser to import them

CleanShot 2023-04-04 at 08.57.05

I’m on a Mac using the Figma application version 116.7.103

I was just given the file, made by someone else and I have no idea what version of Figma they were using.

Any ideas on what might be causing the import issue? I searched all over the forum and none of the proposed solutions worked for me.

Best answer by Gayani_S

Hey Christian, you might be trying to drag and drop these files into the Editor, but in order to import a file, you’ll need to be in the File Browser (you can see a gif in Import files into Figma).

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7 replies

Christian_Saborio

So the right way of doing this was:

Drafts → Import file

The drag and drop approach does not work.

K
J
Ramirez
3 people like this
  • K
    kimtj710
  • J
    John_Do
  • Ramirez
    Ramirez
Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • 1944 replies
  • Answer
  • April 4, 2023

Hey Christian, you might be trying to drag and drop these files into the Editor, but in order to import a file, you’ll need to be in the File Browser (you can see a gif in Import files into Figma).

A
1 person likes this
  • A
    Asma_Sajid
J

How can this be so unintuitive?

E
1 person likes this
  • E
    Evgeny_Shuliakovsky
D

Hello, I’m using the figma import button but getting a “Internal error during import”

Paul_Giles1
1 person likes this
  • Paul_Giles1
    Paul_Giles1
D

I’m using chrome version 114.0.5735.106

C
  • CJS
  • 1 reply
  • September 8, 2023

I also used ‘import’ but I’m getting the same error as the person drag-and-dropping the files in the browser.

O

I just reloaded and tried it again and it worked again 😅

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