Video import is failed

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1

Hello community,

I have issues on importing video into Figma prototype…can anyone help me?
I am a Pro account user and I am unable to drag video into prototype. I tried the methods from other posts in forum, such as convert video to webm or clean the cache, none of them works for me and my deadline is very close, can you have a look on it?

Same issues in this post: https://forum.figma.com/t/not-able-to-use-videos-in-my-figma-file/40182

Btw, I already submitted some requests to Figma and none of them is responded…I am very urgent and hope there will be a solution.

Thanks!

3

Hey @Zhe_Ding, thank you for reaching out!
I’ve escalated this internally to support should be in touch with you soon.
I’ve seen that you’ve already tried the basic Troubleshooting steps, so I am going to leave this for our support team to take a look.

I am going to share the outcome of the case later so other user can have some insight as well.

Let me know if there is anything else I can help with, thank you!

5

Update, this issue is likely network or firewall related. The issue was not happening it on another machine for the user.