Figma removed audio from uploaded mp4s

Ask the community
1

I work on a product that has a sound library that plays during specific interactions. I built a component with embeded mp4s that had audio in them so people could include sound in their prototypes to better mimic the product experience. I had it all set up and working for me locally at the end of my day today and shared it with my collegues only to get notes that no one could hear it. When I went back a few hours later to double check I found that it no longer worked for me.

I checked the history and nothing changed between my work and when I checked back later. What changed? Did Figma re-encode my files, break my project, and REMOVE the sound?

2

Hi there,

Thanks for reaching out. It’s unusual that you lost your audio. I tested it on my end and couldn’t replicate the issue. It also seems to be happening on the file level. Could you please contact the support team directly with a copy of your file using this link: https://help.figma.com/hc/en-us/requests/new?

Please make sure to use the email associated with your Figma account, include links to the file in question, and share access with support-share@figma.com. Don’t worry, inviting us to view your file won’t affect your billing.

Thanks for your patience,
Toku