I have an organization account in Figma created using my company Email ID and the annual subscription is active till end of December 2024. It so happened that 3 new users from my organization who were working on a short term assignment requested for “Full” seat access and the same was granted by me as the Admin. However, I missed the “true-up” period expiry communication from Figma and did not downgrade their access before the due date. As a result, for those 3 new users, I ended up paying the cost of “Full” seats for the remaining subscription period. Since these users were only meant to have access for a shorter period, I downgraded their access to “Viewer” after making the payment for their “Full” seat. I now have the following questions and would appreciate some guidance from the Figma team or the larger Figma community.
For those 3 users (A, B and C) for whom I already made “Full” seat payment and are now downgraded to “Viewer” permission, is it possible to allocate their “Full” seat access to 3 other users (X, Y and Z) who now need “Full” seat access for rest of the subscription period? If “Yes”, how can I go about it
The 3 users for whom I ended up making the “Full” seat payment and then downgraded to “Viewer” permission, is it possible to identify who those 3 users or accounts are ? I’m asking because I have multiple users who had “Full” seat access during various points in time. However, after missing the “true-up” period expiry communication from Figma (thereby ending up making full year payment for those users), I went on an overdrive and removed the “Full” seat access for several other users who were still within the true-up period. I now need to find out which 3 users actually got me charged for overstaying the “true-up” period. Is it possible to find this. If “Yes”, please advise.
Today, if I purchased a “Full” seat for an employee in my organization and the employee concerned leaves the organization after 2 months, is it possible to re-allocate that “Full” seat of that employee to another employee? If “Yes”, how can I go about it. If “No”, how can such situations be handled within an Organization account of Figma.
Supposing I purchase a “Full” seat for a user in my organization account and then later downgrade that user’s permission such that she/he now has “Viewer” permission for Design and “Full” permission for Dev Mode, will I be charged as a “New” developer seat against this user. I’m asking because Figma sent me an invoice stating that a “New” Developer seat has overstayed the “true-up” period. Technically, I had already made the payment for a “Full” seat and then downgraded only the “Design” seat permissions to “Viewer”. Under this circumstance, is it right to charge me a “New” developer seat for the same user. Please advise. I tried explaining this matter to Figma Support email and they didn’t seem to understand my problem.
Would appreciate if someone from the community can help answer these queries quickly.