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Javaria_Ahmad
Javaria_Ahmad
August 5, 2024
Question

Figma Cursor Bug: Erratic Zoom Behavior

  • August 5, 2024
  • 2 replies
  • 537 views

I’m experiecing an issue with my Figma cursor, where it soemtimes causes problems during zoom in and zoom out actions. Specifically, the cursor behaves erratically, forcing me to use shortcuts like ctrl + to navigate and edit my design

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2 replies

y_toku
Figmate
y_toku
Community Support
August 7, 2024

Hi there,

Thanks for flagging this. We haven’t received any similar reports, so we’d like know more about what’s happening. If possible, could you share a screen recording of the issue and your working environment (OS, browser)?

Also, Could you try the troubleshooting below?

  • Close any Figma tabs you’re not using
  • Browser : Force-quit and open Figma in a new browser window.
  • Desktop App: Force-quit the Figma Desktop app and restart it. If the issue persists, try clearing the cache.

Thanks,
Toku

Natalya_Revenko
Natalya_Revenko
November 26, 2024

I have the same problem when I use the zoom function with my Wacom Intous S graphics tablet.
For example, when I need to zoom in, I press the pen button and move the cursor to the right. While I am pulling the cursor to the right, two problems can occur:

  1. the zoom may increase, then decrease, then increase again
  2. the zoom is not smooth, but jerky.
    Sometimes the zoom function is not working at all.

This greatly affects performance and speed. It would be great this bug to be fixed.

This problem happens in desktop app on Windows 10, driver version 6.4.8-2
The problem is not observed on Mac OS

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