I’m having problems with Figma App, i cant open files on my Android. It says: “A system error has occurred” “The Figma app may no longer function as expected due to an issue with the Android System WebView.”
The WebView is updated, Android is version 10, i have removed the cache and memory of the Figma app, uninstalled and installed again, restarted the phone, nothing seems to work.
Anyone knows a workaround?
Hey @Pedro_Gelli_Pereira_Tinoco_Alv, thank you for reaching out to us in regards to this issue.
This might be an Android error which indicates that your System WebView app may be out of date:
Updating the link above on your mobile device should bring you back to being able to use Figma on your device.
However, you’ve mentioned that you already tried that out. Thank you for also trying out further troubleshooting steps yourself.
Let me check internally with the team if there is anything else you can try. I might need to get you connected with our technical quality team. I will give you an update soon.
Appreciate your patience in the meantime!
Hi @Gayani_S , thank you for the reply. I have some more info that maybe helpfull.
I use the Figma on Desktop app (Windows) and on Android (v10).
If i try to open a Figma design file on Figma Android App the file never finish to load.
If i have the Figma Windows App open with the file i want to work and i select some frame the Figma Android App shows an option to Mirror that selected frame. It also dont work.
But if i open my Figma file into the Figma Web Version, the mirror option works on Android.
Hey @Pedro_Gelli_Pereira_Tinoco_Alv, thank you for the additional information.
Could you please report the bug from the app? You can shake your phone to trigger the bug report after reproducing the issue.
Please also note the forum post in the comments section when you’re submitting the report from the app. Someone will be in touch with you after submitting it.
Please let me know if you have any further questions.