Connection Error 106 while opening file

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1

please I HAVE been trying to open a Figma file that I worked on in the past and its not coming up its just keep showing me connection error 106.

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2

Hey @Amber_digital_Network ,
Sorry to hear this is happening! Can you check a few things for us so we can troubleshoot with you?

1. Can you check and confirm if you see the same problem in any other browsers you have on your computer? Our supported browsers are Chrome, Firefox, Safari and Edge.

2. Does this also happen on another network, like a mobile hotspot?
If it’s just happening on one network, you may need to adjust your proxy VPN or firewall settings as shown in Adjust your network settings or speak to your IT Admins or ISP. Generally for problems affecting a single network we’re not able to troubleshoot as it would require access to your system or network settings.
(For some cases, we typically suggest reaching out to your IT department or systems administrator to unblock Port 443 and safe-list *.Figma.com . This is the standard port for websites that are run over SSL.)

Alternatively, we have some steps you can try to troubleshoot the issue:

  1. Check your internet connection: Make sure your device is connected to the internet and that there are no issues with your connection.
  2. Restart your router: Sometimes, simply restarting your router can resolve connection issues. To do this, unplug your router from the power outlet and wait a few seconds before plugging it back in.
  3. Restore your Firewall to its default settings. This has helped many others in the past.
  4. Flush your DNS cache: Flushing your DNS cache can help resolve issues with your internet connection.
  5. Check if there are any issues with your browser. You can try using a different browser to see if the issue persists. You can also try clearing your browser cache and cookies.
  6. Check for any browser extensions or plugins that may be causing the issue and try disabling them.
  7. Check if there are any issues with your antivirus or firewall software. You can try temporarily disabling these programs to see if they are causing the issues as well.

If the issue still persists, I’d recommend you to reach out to the support team, please also mention the steps you have done by filling this form : here
If this just happening for just one or a few files, please also share the URL of the file and add support-share@figma.com as an Editor (this won’t affect your billing at all). This will help our team to investigate it further. Thank you!