Cannot restore deleted file being owner of the file

Hi,
Someone else created the file and i became owner of the file. now it has been deleted by someone without my permission. i can’t find an option to restore the file from the deleted file.
Can i know who deleted it and how can i restore it

image

Check deleted files from your drafts, and there you will find the deleted file to restore it.

Hi I checked under deleted files, can’t see option to restore

Only 2 options
duplicate to drafts
favourite

Hi Raj! Sorry to hear you are having issues restoring your file.

I can confirm only users with edit permissions on the files themselves will have the possibility to restore them from their Drafts folder. If you had “can edit” permissions on these files, you should be able to find them with the filter “Created by anyone” ticked:

If you still can’t find these files, I would suggest you ask your colleagues to check as well with the filter “Created by anyone”.

I saw in our backend that you have filled out a ticket with a copy of your file, our team will look at it to investigate further . Thanks for your patience in the meantime :pray:

Hi Celine,

Can you please confirm who raised ricket for copy of the file?

Also please help me to restore it on ticket raised. thanks

also why didn’t i get notification when file was deleted

please help me to restore the file

The file has been deleted but can’t see option to restore the file. I am the owner of the current file and ownership was transferred to me. Under delete tab, i can only see option to add favorite and duplicate to draft. can’t see option to restore the file

Hi Celine,

I checked with him, who had edit permission but he also can’t find the file from his deleted folder. When i am the owner why can’t option to restore the file. why person with edit permissions only have that option. i can see this file is deleted but not having option to restore it. i need this file because it was the base of my work for last 3 months, pls help me to recover it

Hi Raj,
Thanks for the information! This looks odd. Please refer directly these details to our support team within your ticket as we need to investigate further (as they may have a look into your permissions right by checking the link of your file etc). I have escalated internally. For your reference, your ticket number is: Ticket #852091.

Thanks for your patience in the meantime :pray:

Was this resolved? I’m having the same issue.

Hey Jennifer,
I can see on our backend that Raj’s case has been solved by our support team. ( the file was no longer trashed but in a team project, so Raj should be able to access it now).

If you can’t find your file in the Deleted tab as explained, I’d recommend you to reach out directly to the support team with a copy of your file. This will helps us to localise your file, as it can be another issue. Please fill out the form: here
Be sure to use your Figma account email, include a link to the file, and share it with support-share@figma.com, so we can take a closer look.

Please check your system log to see when the product is deleted and if the product is available to store or not.

Hello,
It sounds like someone made a file, then deleted it. Even though you became the owner of the file, you couldn’t bring it back from the “deleted” section. But when you asked the person who made the file to get it back, they could.

In most cases, the person who owns a file can usually bring it back if it’s been deleted. But the rules might be different depending on where you’re storing the file. If you’re having trouble with this, it’s best to ask the support team for help. They can explain how things work and sort out any issues you’re having.