As an admin, when declining an upgrade request, I’d love to add a personalised message so that I can inform the user why their request is declined.
2 Likes
Hey Alexandra, thank you for your suggestion! We’ll pass this along to our team for consideration and monitor votes for overall interest from the community.
I second the ask for custom messages. And would also like to see this option when approving request. Right now, I have to follow up manually with any rules we have put in place for our workspace.
How is this not a thing? You can’t just decline a request without giving any context or alternative way to re-request. 
When I get request for upgrades, it would be a massive help if i could respond to peoples notes or message them through the app before approving or declining. Its never as clear cut as “Accept” or “Decline”.
My ORG 100% need this.
Would also be good if the email that goes out to the requester could be customized.