I’m a long-time Figma user and a massive fan. Using Figma has been a godsend but the billing process is woeful, bordering on sketchy. I paid for an annual professional plan (May 2022), and I noticed a recent $75 charge for a monthly subscription. Why? Is it because I added editors? If so, why was there ZERO notification I would be charged for this?
This is grossly disingenuous. It is far too easy to add editors unintentionally (especially in the freelance space, dealing with several external teams) with no warnings about extra charges for each of them, which is great for your bottom line but a kick to the nuts for everyone else.
Please, address the UX of adding editors on the fly and the financial consequences of doing so. Heck, in some alternative universe I may even get a refund. But who are we kidding. I cannot stress enough how bitterly disappointing this is, and the shitty thing is I wouldn’t have known if I didn’t check my bank statement for a completely different reason!
I still love the product but holy heck, sort it out.
Cheers
Ash