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February 1, 2024
Question

When will you be sending invoices per email?

  • February 1, 2024
  • 24 replies
  • 1136 views

As a paying customer and a very unwilling Figma support, I would like to publicly ask for sending invoices per email. This is best practice for all bigger online services and it’s frustratingly annoying to collect every single invoice. Regarding the amount of customers, this would probably save thousands of hours on the customer side every month. So again: Please send us an PDF!
Thank you

    24 replies

    Damian_hotelwsieci.pl
    August 13, 2024

    +1, please do it for your users!

    Soeren_Schroeder
    New Member
    August 15, 2024

    Yes, please allow us to receive invoices via mail so they can be processed automatically!

    Andrew_Little
    December 6, 2024

    +1 from me! It’s a very important feature.

    Glenn_Bergmans
    New Participant
    December 24, 2024

    Super important feature. Chasing invoices is a pain.

    And while you’re at it, send both PDF and an UBL invoice for automated parsing.

    piotr.sikora
    New Member
    January 17, 2025

    Hi All,
    +1 from me too.
    @y_toku kindly please update on the subject matter and pass it to your Top Management. They should understand that making payment handling unpleasant is not the best customer relation strategy. This can easily be solved for benefit of community and Figma .
    Best regards.

    Layered Studio
    New Member
    March 3, 2025

    Hello! 

    I also want to express my support for this issue! 

     

    Saqib_Javed
    New Member
    April 13, 2025

    I would like to add that this matter has been ongoing for over one year, which makes it even more concerning. It appears that Figma has not given this issue the attention it deserves, especially given the concerns raised by paid customers. We hope that by highlighting this additional perspective, Figma will prioritize a resolution promptly.

    Dominik11
    New Participant
    June 17, 2025

    Same here with our company. Every few weeks I have to manually collect new invoices and send them to our accounting team. That’s a really annoying piece of work, especially as one CAN define one or more billing contacts in the admin panel. Unfortunately, no billing emails and invoices are sent to the defined inboxes automatically.

    Leons
    New Member
    July 3, 2025

    Definitely a crucial thing to fix. Our accounting team doesn't have and shouldn't have access to Figma to deal with invoices from there so it is on Design Lead to send those out each month. This should be a simple fix, guys! Please!

    Glenn_Bergmans
    New Participant
    July 30, 2025

    +1! It’s insane I have to chase down invoices every month…

    If you’re sending pdf invoices, also look into UBL or the option to receive Peppol invoices (the standard in more and more EU countries).