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Roberto
Roberto
April 16, 2021

Display scroll bar in prototype preview mode

  • April 16, 2021
  • 123 replies
  • 28288 views

There’s no visible scrollbar in Figma prototyping mode. Yesterday we’re having user testings and once again this same topic popped out. Some of the users didn’t thought that they could scroll prototype because scrollbar wasn’t visible. One of the user was using laptop’s touchpad and he wasn’t able to scroll with only using touchpad. Guiding user how to use prototype during test can harm testing situations. Atleast it’s sure that if user thought that he can’t scroll it leads to biased feedback about product.

If there’s some reason not to have scrollbar it could be atleast optional feature that designer could turn visible scrollbar on from options.

It’s not only who has came across with this weakness in Figma. Here’s old Spectrum thread about same topic but Figma hasn’t done anything for this yet and I hope this get more attention here.

    123 replies

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    Andri
    Andri
    September 8, 2022

    +1

    This is a huge drawback for designing web apps and sites. Any scrolling interaction is not going to be testable if the scrollbar is not visible.

    Figma has a long way to go on the prototyping side, especially for web apps. Another thing us forms and form interactions. Not having any kind of keyboard input or navigation is a huge limitation.

      Benjamin_Le_Roux
      Benjamin_Le_Roux
      October 11, 2022

      +1 Our user who test the prototype don’t understand that they can scroll on certain element like text/paragraph 😦

        Simon_Bork
        Simon_Bork
        October 18, 2022

        +1 definitely a missing feature!

          Rick_Hincks
          Rick_Hincks
          October 19, 2022

          +1 - I’m doing user testing now and the lack of scrollbar is really messing up our data as people without scroll wheels or modern laptops are really struggling

            James_O_Brien
            James_O_Brien
            October 26, 2022

            +1 This just cost us a usability test as despite instruction, the subject could not understand how to use their trackpad to scroll. This is an accessibility issue for older/less technical subjects - exactly the people we should be trying to test with more!

              Jeff_Tudor
              Jeff_Tudor
              November 7, 2022

              This is such a HUGE issue when conducting user testing. We end up using a good chunk of the testing time educating users on how to scroll down a page with two fingers on a laptop track pad. Even then, we have had some users who still couldn’t scroll, which necessitated cancelling the session altogether.

              Can somebody from Figma PLEASE at a minimum at least respond to this thread???!?

              Daniel.Holzschuh
              Daniel.Holzschuh
              New Member
              November 9, 2022

              +1 Also ran into issues during usability testing where users were confused by the lack of a scroll bar in our prototype

              John_Cummin
              John_Cummin
              December 21, 2022

              +1. It’s frustrating having to explain to clients why there isn’t a scrollbar on the proto, but there frequently is one in a browser.

              Ruby_Ho
              Ruby_Ho
              January 6, 2023

              @Figma_Support Please allow the option to show a scrollbar when scrolling is enabled in the proto!

                Mike_Riddell
                Mike_Riddell
                New Member
                February 22, 2023

                Lots of test participants are not seeing a scroll bar and not scrolling in the prototypes, voiding our tests and making the prototypes unsuitable. Would love to see this essential feature updated to give a more real web browsing experience. Thanks

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