I would like to provide feedback on support experience.
I wanted to pay for Figma but both payment methods were declined.
I was told that problem is with my bank and I need to contact them or use another card, thats all we are closing you case.
I contacted my bank which confirmed there are no declines or restrictions on their side.
I tried another card but I cant pay in euros from ukrainian card according to Figma restrictions and I cant change currency in invoice according to Figma restictions again!
I contacted support once more and all I get was the same “contact your bank or use another card” without any real investigation of the issue.
This has been time-consuming and frustrating.
Could this case please be escalated to someone from billing or a support manager who can properly review it? Because it looks like you dont need your customers to pay you.
