figma文件一直在加载打不开

Hi ​@liyunxiang, Celyn from Figma Community Support here. I hope it’s alright for me to reply in English.

Sorry to hear you're having trouble opening your Figma file.

Could you share a bit more information so we can investigate further?

• Is this happening with one specific file or with all files in your account?
• Does the file stay on the loading screen indefinitely, or do you see any error messages?
• Are you using the Figma desktop app or a web browser? If it's a browser, which one?
• Could you also try opening the file in an incognito/private window or a different browser and let us know how it goes?

If possible, please also share a screen recording of what you're seeing so we can take a closer look at what's going on.

Looking forward to hearing back from you.

The Figma file cannot be opened properly. The same issue occurs both on the browser side and the client side. An attachment is provided with the screenshot of the error message when the file loading fails. Additionally, the local IP is also provided. Please assist in troubleshooting and locating the problem.

Thanks for providing the screenshots and additional context ​@liyunxiang - this is very helpful for our investigation.

I've gone ahead and created a support ticket for you so the team can take a closer look from the backend. Your ticket number is #1976155. I’ve also passed along all the information you have shared here so the team has full context.

In the meantime, could you try the following troubleshooting steps and reply directly to your ticket with the results? This information may help speed up the investigation:

1. Try connecting through a different network, such as a mobile hotspot.
2. Temporarily disable any VPN, proxy, or firewall connections, then try opening the file again.
3. Try opening the file in an incognito/private browser window or a different browser.
4. Clear the Figma desktop app cache.
5. If the issue continues, uninstall and reinstall the Figma desktop app to make sure you're using the latest version.

Someone from the team will be reaching out soon, so please keep an eye on your inbox.

Thanks again for your patience while we work with you to get this resolved 🙏