We're on a Figma Organization plan, on an annual contract. Recently our team started getting logged out, and now only two people can be logged in at the same time. This didn't happen before, and we haven't changed anything on our end.
We asked our Account Manager what happened, and they told us: "we haven't historically enforced the Acceptable Use Policy with the same rigor we're applying now." In other words, the rules didn't change - Figma just decided to start enforcing them harder, partway through our contract, without telling us in advance.
This is concerning. We allocated budget for this agreement based on the assumption that the terms and level of service would stay stable for the length of the contract. If Figma can quietly tighten enforcement whenever it wants, with no notice, then the terms we agreed to don't really mean much - Figma can change how the contract works in practice without ever changing the contract itself. That's a real imbalance of power between Figma and its customers, and it's not limited to this one policy. If enforcement can shift like this on login rules, it can shift the same way on pricing, account access, or anything else.
Has anyone else experienced a sudden enforcement change like this, with no advance notice? Curious how other teams feel about this.
Alon.