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Question

Are customer inquiries or requests for bugging originally this easily ignored?

  • May 14, 2026
  • 2 replies
  • 22 views
EP C

Are customer inquiries or bug report requests originally this easily ignored?

Is it because I can't speak English and translate it?

Simple inquiries come in response, but reports and handling of bugs are ignored without reply, even though only manual answers are provided and additional answers are continuously requested.

Is it always like that?

 

I've raised the issue in Figma Make where I keep going back to the previous version of work and keep using credits repeatedly, and I've sent 3 additional requests for answers since the last message 22 days ago saying I'll look closely, but I'm being ignored.

    2 replies

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • May 14, 2026

    Hi ​@EP C, thank you for flagging this and for taking the time to share all the context.

    I’m really sorry for the delay you’ve experienced, and I can imagine how frustrating that must feel.

    I’ve taken a look at your ticket (#1860602) and can confirm that someone from the team has followed up with you there.

    And just to reassure you, regardless of language, we support users from all over the world, and your report is completely valid.

    I’ll also personally keep an eye on your ticket to make sure it’s moving forward. Thanks again for sticking with us on this 🙏

    EP C
    • EP C
    • Author
    • New Participant
    • May 14, 2026

    ​@Celyn_L 

    I’ve taken a look at your ticket (#1860602) and can confirm that someone from the team has followed up with you there.

    You answered as above, but if someone else sees this, they must think I posted it on the community without checking what I've already received.

    I just posted on the community and the customer center sent me an email in 30 minutes.
    I haven't received a reply email for nearly a month in the meantime, but I'm surprised and dumbfounded that you're replying so quickly to the community.

    However, even the answer I just checked is 'the confirmation process was longer than expected, so the answer was delayed'. You ignored questions that were not related to the 'confirmation process' and are making other excuses.

    I can understand the delay in answering the initial question due to the prolonged process of checking the problem. However, I've sent requests for an answerable schedule three times, but I'm displeased with the current situation, which can be solved right away by posting it on the community like this, ignoring the possibility of an easy answer.

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