Why am I still receiving notifications when I unchecked all as an admin user

Hi ​@Gina_Leung, 

I understand that even after unchecking all notification settings under Settings > Notifications > Email notifications, the finance team is still receiving emails for seat upgrade requests.

This is likely because there's a separate notification setting for seat upgrades under the admin settings.

Could you check Admin > Settings > Billing > Auto-approve seat digests and see who gets notified?

For more details, please refer to this guide: Get notified when people upgrade to a paid seat
 

Thanks,

i am unable to see who gets notified. This is the message I see

Thanks for following up!

In this case, I'd recommend submitting a support request so our team can take a closer look at your organization's setup, as we're unable to assist with individual setup details here on the Forum due to privacy and security concerns.

Here's how:

1. Go to the Support Hub
2. Click Start a chat
3. Type "Request support"
4. Fill out the form and include:
   • The finance department's email address that is receiving the seat upgrade request
   • All the screenshots you shared here (or the URL of this forum post)

This will help our team better visualize the issue and assist you more efficiently.

Thank you!