Skip to main content

Our team was using the annual Pro plan, which has been in use for 6 months now. Today I logged into Figma and saw that the team was locked, which is not fair. What should we do?

Hey ​@Arya Badkoubeh — thanks for joining Figma Forum! I’m really sorry to hear about the disruption with your account. While I can’t share account-specific details here, I did take a closer look and can see that our Product Support team is actively reviewing your case. They’ll follow up at the email address tied to your account with more details as soon as possible. Your case number is: 1506351.

Thanks for bearing with us and if anything else comes up in the meantime, please let us know.