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Question

We had an active Figma annual Pro plan, but the team was locked out prematurely.

  • September 13, 2025
  • 1 reply
  • 42 views
Arya Badkoubeh

Our team was using the annual Pro plan, which has been in use for 6 months now. Today I logged into Figma and saw that the team was locked, which is not fair. What should we do?

    1 reply

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • 585 replies
    • September 14, 2025

    Hey ​@Arya Badkoubeh — thanks for joining Figma Forum! I’m really sorry to hear about the disruption with your account. While I can’t share account-specific details here, I did take a closer look and can see that our Product Support team is actively reviewing your case. They’ll follow up at the email address tied to your account with more details as soon as possible. Your case number is: 1506351.

    Thanks for bearing with us and if anything else comes up in the meantime, please let us know.


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