"Verification Limit Exceeded" for Figma Student Plan

Hi Sayan - appreciate you checking in, and I’m sorry if this has been a lingering process for you.

I do see that you reached out to our education team, and received a response on November 25 from Maya. 

Just to make sure I try to resolve this with the most accurate information: are you currently a student at a university, or are you currently in high school? The process will be different depending on what type of student you currently are.

Thank you! I’ll wait patiently for your response.

Thank you for looking into my issue and to clarify, I am currently a university student pursuing a Bachelor’s degree.

Thank you for confirming. I’m touching base with our education team now for guidance. I will update you once I learn more!

Appreciate it, will be waiting for your reply.

Hey ​@Sayan - I just heard back from our education team.

Can you please try reapplying to see if you’re now able to get through the process? If you still have trouble, please PM me.

Alright.

Hello ​@ksn, I messaged you four days ago. Please check it.

I had asked for help here before, and someone tried to help me, but for some reason she hasn’t been active for more than a week. So, I’m reposting my issue to get some help to fix this problem. Thank you.

I have been trying to re-verify my education status with my college credential. I had first contacted SheerId, they kept talking about school issued email id which is irrelevant to my case and asked me to contact official Figma support to verify my “Higher Ed” profile. So did I. Figma then replied to ask SheerId about the authentication process. I need help in this matter, please.

This conversation happened between the end of October and the start of November 2025.

[This post was merged from “Verification Limit Exceeded” for Figma Student Plan – I Still Need Help!” into “Verification Limit Exceeded” for Figma Student Plan by a moderator on 25-Jan-2026.]

Hey ​@Sayan — thanks for reaching out again, and I’m really sorry to hear this is still unresolved.

I’ve gone ahead and merged your post with the original thread so we can keep everything in one place and track this properly. I’m taking a closer look into what’s happening on our side and will follow up here as soon as I have more information to share.

Thanks for your patience in the meantime.

Thanks, I look forward to your response.

Hi ​@Sayan — checking in as I’ve been keeping watch for updates.

I touched base with the Education team, and it sounds like you’re cleared to reinitiate the verification process with SheerID. If you haven’t done so already, please go ahead and start the process again. If any new questions come up, you can reach them through their secure support form here: Contact SheerID support team.

If you run into any further issues or get stuck along the way, don’t hesitate to reply here and we can escalate for a deeper review.

Yes, it worked!
Thank you very much ​@Tom Reem and ​@ksn for taking the time to look into my issue, I really appreciate it.