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sanketjopale
sanketjopale
New Member
September 20, 2025
Question

Verification Limit Exceeded for Education Plan

  • September 20, 2025
  • 27 replies
  • 1396 views

Hello!

I tried re verification for FIGMA student, but it was showing network error even though network was good, and continuously trying it was still showing the same error.

Then it started showing Verification limit exceeded.

So I contacted sheerID via mail, they responded with:

We were unable to process your verification request. And Your ticket has now been permanently closed.

I mail them again and again still got no solution.. 

If it's possible resetting the verification limit, please do it.

Please provide the solution for this issue otherwise I won't be able to re verify student plan.

I have also attached the image for better clarification.

 

    This topic has been closed for replies.

    27 replies

    Show previous replies
    sanketjopale
    sanketjopaleAuthor
    New Member
    December 9, 2025

    I am still having the verification issue, I mail my problem to sheerID but no response.

    Please find a permanent solution.

    Most of us are facing the same issue

    Kam S
    Kam S
    New Member
    December 10, 2025

    Hello, I have not received any email or update regarding my case. please please assist. Thank you

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    December 15, 2025

    Hey everyone! If you’ve already reached out to SheerID, the best next step for now is to allow them some time to respond. Verification cases can take several business days, particularly during high-volume periods or when documents need to be manually reviewed. I know that waiting without hearing back is far from ideal.

    It’s important to note that while a case is actively being reviewed by SheerID, the Figma Education team isn’t able to step in or override the process. Once SheerID replies and if they’re unable to resolve the issue, you can then contact education@figma.com, and the team will be able to take a closer look and help from there.

    I know this isn’t the quick resolution you were hoping for, but your cases are still in progress and haven’t been ignored.

     

    Thank you for your patience in the meantime! 

    Kam S
    Kam S
    New Member
    December 15, 2025

    hi ​@Gayani_S I have already went through this process. My case was permanently closed by SheerID like 3-4 weeks ago and i have then since email the education figma emal about 5 times. please just search my email in the education figma inbox you will see my email(s). . Thank you 

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    December 15, 2025

    Hey ​@Kam S,  I’m really sorry it took this long for the team to get back to you. 

    I’ve checked internally and there’s now an update on your support ticket (#1612138). The team was able to resolve the issue, and it looks like your account is now successfully verified. 

    Apologies again for the extended wait and the inconvenience this caused! 

    Iriss342
    Iriss342
    New Member
    January 22, 2026

    Hi ​@Gayani_S I’m having the same issue since october and and I haven’t received any replies from education@figma. I’ve already contacted SheerID but they didn’t help. 

    Could you please help me resolve the issue so I can continue using the Educator Plan? I really need it

    Thank you

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    January 23, 2026

    Hey ​@Iriss342, I’ve left you a reply on your original post: 

    Please take a look when you have a moment, thank you! 

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