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sanketjopale
sanketjopale
New Member
September 20, 2025
Question

Verification Limit Exceeded for Education Plan

  • September 20, 2025
  • 27 replies
  • 1396 views

Hello!

I tried re verification for FIGMA student, but it was showing network error even though network was good, and continuously trying it was still showing the same error.

Then it started showing Verification limit exceeded.

So I contacted sheerID via mail, they responded with:

We were unable to process your verification request. And Your ticket has now been permanently closed.

I mail them again and again still got no solution.. 

If it's possible resetting the verification limit, please do it.

Please provide the solution for this issue otherwise I won't be able to re verify student plan.

I have also attached the image for better clarification.

 

    This topic has been closed for replies.

    27 replies

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    Sameen Sardar S
    Sameen Sardar S
    New Member
    October 1, 2025

    Hello

     

    I’ve got hthe same issue hwere Ive been trying to reverify for a long time using the same credentials I used to sign up for figma educaion last year…..but now I’ve been show that myy verification limit has been exceeded. I have variopus files in my team that a lot of other students and volunteers depend upon. 

    A fix for this will be very helpful, as SHeerID has not replied to my last email for a long time.

     

    Thank You

    Sameen Sardar S

    Eva Indrani
    Eva Indrani
    New Member
    October 1, 2025

    Hi I am having this same issue and I haven’t received any replies from SheerID that can help. I really hope this issue is resolved soon. Please help out here ​@Tom Reem.

    It used to be pretty easy to verify the status earlier. And now I am spending days on a verification process.

    Tom Reem
    Figmate
    Tom Reem
    Figmate
    October 5, 2025

    Hi everyone — thank you for your patience while I get caught up on open conversations. I wanted to share a quick follow-up for those who’ve posted here since my last update.

    After taking a closer look, it seems that several of you — including ​@김민지, ​@Sattar Nariman, ​@ANURAG KUMAR, and ​@Eunice Lee — have successfully connected with either SheerID or our Figma for Education team and resolved your verification. You should be all set.

    For ​@Eva Indrani, ​@Sameen Sardar S, ​@p_sharma, ​@Acw, and anyone else still awaiting a response, here are the best next steps to move things forward:
     

    1. If your application was denied:
      You can submit an appeal directly to SheerID with additional documentation using this form: SheerID Contact Form. Their team will review your appeal and confirm if your status can be approved.
       
    2. If you’ve already sent additional documents and were told SheerID couldn’t process them:
      Please reply to their message and CC education@figma.com so the Figma for Education team can take a closer look.
       

    Lastly, a quick reminder not to post personal contact details here in the public thread to keep your account information private and secure. For the latest, keep watch here: Updates to our Figma Education plan.

    Appreciate everyone’s patience as this process continues — and thank you again for hanging in there while both teams work through the remaining reviews.

    Lana Valero
    Lana Valero
    New Member
    October 16, 2025

    Hello! 

     

    I have the same problem as them. It says that I exceeded the verification limit and can’t verify my account for the Education Plan anymore. I’ve already contacted SheerID but they say that Figma will be the one to come up with a solution for this. Thank you!

    Aarya
    Aarya
    New Member
    October 28, 2025

    Hey! ​@Tom Reem 

     

    I have been trying for a month and have been back and for the with sheer id and they arent helping!

    I am a UX student and really need figma, I have currently been locked out of my account because of the re verification.

     

    I tried to submit so many documents but non of them for some reason qualified for education and I ran out of attempts!! Would appreciate anyones help!!

    Tom Reem
    Figmate
    Tom Reem
    Figmate
    October 28, 2025

    Hi ​@Aarya — thanks for following up here, and I understand how frustrating this has been.

    Since the verification process is fully managed by SheerID, we don’t have visibility into individual submissions from the Figma Forum side. The best next step is to reply to your most recent email from SheerID and CC education@figma.com — that will bring your case to the Figma Education team’s attention, who can review it alongside SheerID and help determine the next steps.

    Appreciate your patience as this gets sorted out.

      Hao Liu
      Hao Liu
      New Member
      November 14, 2025

      Hello, I have the exact same problem, my email: [redacted by forum moderator to remove PII]

      Kam S
      Kam S
      New Member
      November 24, 2025

      Hello ​@Tom Reem I am having the same issue and have also sent an email to education@figma. Can you please check on my case?

       

      Email: [redacted by forum moderator to remove PII]

       

      Thank you so much!

      Gayani_S
      Figmate
      Gayani_S
      Community Support
      December 5, 2025

      Hey ​@Kam S, apologies that our team has not replied to you yet. I am going to flag this internally so someone should be in touch with you soon. Appreciate your patience! 

       

      ​@Hao Liu, I wasn’t able to locate your support ticket. Could you confirm if you’ve emailed SheerID and CC education@figma.com? 

        Hao Liu
        Hao Liu
        New Member
        December 5, 2025

        Hi! My problem is solved! Thank you!

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