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Question

Verification Limit Exceeded Error encountered after series of verification errors, SheerId has closed my request.

  • January 22, 2026
  • 3 replies
  • 16 views

Cooper Maier

Hello Figma Team,

After receiving multiple errors trying to verify my account for an education plan, I finally received the Verification Limit Exceeded Error, and it will not let me submit any more verification attempts.

I tried contacting SheerID but was met with the “We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.” message other users seem to be encountering. 

I need access to Figma education for my classes, and the documents I provided were the same as my classmates’ but only mine encountered errors, if there is anyone on this forum or anyone from the Figma team that can assist in getting my account verified or resetting my verification attempts that would be very much appreciated. 

 

3 replies

Celyn_L
Figmate
  • Figmate
  • January 22, 2026

Hi ​@Cooper Maier — Celyn from Figma Community Support here. Thanks for flagging this, and I’m sorry for the trouble you’re experiencing with verifying your account for the Education plan.

I’ve raised this with our Education Support team and will follow up here as soon as I have any updates to share. Thanks so much for your patience in the meantime.

 


Cooper Maier
  • Author
  • New Member
  • January 22, 2026

Logged in today and looks like my account was verified for education use and I was able to upgrade my plan! Thank you for raising he issue internally!


Celyn_L
Figmate
  • Figmate
  • January 23, 2026

Hey ​@Cooper Maier — That’s great to hear 🎉 I’m glad everything’s sorted and that you were able to upgrade your plan successfully.

Thanks for the update, and don’t hesitate to reach out if you need anything else!