Verification Limit Exceeded Error encountered after series of verification errors, SheerId has closed my request.

Hi ​@Cooper Maier — Celyn from Figma Community Support here. Thanks for flagging this, and I’m sorry for the trouble you’re experiencing with verifying your account for the Education plan.

I’ve raised this with our Education Support team and will follow up here as soon as I have any updates to share. Thanks so much for your patience in the meantime.

Logged in today and looks like my account was verified for education use and I was able to upgrade my plan! Thank you for raising he issue internally!

Hey ​@Cooper Maier — That’s great to hear 🎉 I’m glad everything’s sorted and that you were able to upgrade your plan successfully.

Thanks for the update, and don’t hesitate to reach out if you need anything else!

I’m a teacher, and several of my students have the same issue. Their tickets have been permanently closed with SheerID, and emails sent to education@figma.com remain unanswered (I tried writing as well last week, and got no answer). What’s the next step for them? Writing to SheerID does not help.

To be clear, I’m not writing about an issue with my account. The problem occurs every new semester with several students, since Figma outsourced student verification to SheerID.

Hi ​@Etienne_Despres — thanks for raising this, and I’m really sorry for the trouble this has caused you and your students.

I understand how disruptive this can be, especially when it happens repeatedly each semester, and this isn’t the experience we want for our education users.

I’ve raised this directly with our Education Support team and highlighted that this is an ongoing, recurring issue.

I’ll follow up here as soon as I have any updates or next steps to share.

Thanks again for your patience in the meantime — and for taking the time to flag this on behalf of your students 🙏

Hey ​@Etienne_Despres — Thanks so much for your patience.

To help keep accounts secure, we’ll need the account holder to reach out to us directly. Please have your student contact us via education@figma.com, and we’ll be happy to help them from there.

I want to reassure you that we’ve noted your feedback and that I’ve shared it with our Education team so they’re aware of the experience you and your students have been having.

Thanks again for flagging this and for your understanding 🙏

Hi ​@Celyn_L, thanks for your answer. Unfortunately, as I mentioned, emails sent to education@figma.com remain unanswered (both mine and theirs). What’s the next step?

Hi ​@Etienne_Despres, I’m really sorry about the wait, and I truly appreciate your patience here.

I’ve taken a look on my end and can confirm that the student is now verified. Everything should be all set.

Thanks again for bearing with us, and apologies for the inconvenience this caused 🙏