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Cooper Maier
Cooper Maier
New Member
January 22, 2026
Question

Verification Limit Exceeded Error encountered after series of verification errors, SheerId has closed my request.

  • January 22, 2026
  • 12 replies
  • 204 views

Hello Figma Team,

After receiving multiple errors trying to verify my account for an education plan, I finally received the Verification Limit Exceeded Error, and it will not let me submit any more verification attempts.

I tried contacting SheerID but was met with the “We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.” message other users seem to be encountering. 

I need access to Figma education for my classes, and the documents I provided were the same as my classmates’ but only mine encountered errors, if there is anyone on this forum or anyone from the Figma team that can assist in getting my account verified or resetting my verification attempts that would be very much appreciated. 

 

This topic has been closed for replies.

12 replies

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Beyond_Boorloo
Beyond_Boorloo
New Member
February 24, 2026

​@Celine_  ​@Celyn_L 

I am a UX/UI lecturer and have been unable to teach my Figma classes due to the same issue. My verification has been approved by Sheer ID in January (Request ID: 6979fca2406a460520416f0e). However, my account still states that my education status has expired. When I try to verify my status again, I see this message: “Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.' 

 

Yes, I was enthusiastic, now I am just frustrated. I have emailed education@figma.com.au multiple times, but I have not heard anything back, not even a confirmation that my emails were received.

This is urgent – I cannot run my classes.

Can someone please get in touch with me and solve this issue? It seems to happen to many others – students and lecturers alike.

I’d appreciate to be no longer ignored.

Celyn_L
Figmate
Celyn_L
Figmate
February 26, 2026

Hi ​@Beyond_Boorloo — I’m sorry to hear that you’ve been experiencing issues with the verification process.

I completely understand how frustrating this must be, especially as it’s impacting your ability to run your classes.

I saw that a member of our team is currently assisting you under ticket #1758369 and I hope everything will be resolved smoothly for you very soon.

Thanks again for your patience!

 

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