Hello Figma Support Team,
I need your assistance with an account and subscription issue.
I had an active Figma Professional subscription on my company email account, which was billed for the period 7 June 2025 to 30 June 2026.
At the end of June, after leaving my previous company, I created a new Figma Professional subscription using my personal email account and transferred all my teams, projects, and files to it.
The problem is that my previous company email account is no longer accessible because the email address has been deactivated. As a result, I cannot log in to that Figma account to cancel the old Professional subscription.
Additionally, my personal Figma account has been locked as of today, leaving me unable to access my work.
I would appreciate your help with the following:
- Cancel the Professional subscription associated with my previous company account as soon as possible.
- Help me regain access to my personal Figma account.
- Advise if you need any information from me (such as billing details, payment receipts, or account information) to verify ownership and process my request.
This issue is urgent, as I currently cannot access my files or manage my subscriptions.
Thank you for your assistance.
