URGENT: Unauthorized Subscription Charge Despite Cancellation / Demand for Immediate Refund
#2001298, #2001283
To Figma Support,
On July 7, 2026, I was charged a monthly subscription fee that I absolutely did not authorize. I explicitly canceled the auto-renewal last month in June. How is it possible that this transaction was processed and a credit card receipt was issued despite my clear cancellation?
I have already submitted inquiries and sent emails regarding this severe issue, yet Figma has completely ignored my requests. This level of customer service is completely unacceptable and frankly, appalling.
I am well aware that I am not the only user experiencing this critical system error—numerous other Figma users are currently facing the exact same problem. Why are you failing to cancel and refund these wrongful charges for your users? I demand a proper, actionable resolution immediately, not another generic, automated response.
When exactly will the cancellation and refund for this unauthorized charge be processed? I expect a prompt and clear answer.
Sincerely,
