Unauthorized Charges and Request for Refund & Card Data Removal

Hi ​@Mariia Galieva - very sorry that these charges were unexpected.

To protect your personal information, we are not able to assist with any billing changes on the forum (refunds requests, payment method changes, etc), so you will need to receive assistance from our support team via email. 

I saw that you had filed a ticket right after this post (case #1662838), and someone should be in touch shortly. I can’t give you an exact window of time, but we are experiencing a higher volume of tickets due to the holiday -- if you do have additional concerns, please feel free to send them as a new reply in your existing ticket.

Appreciate your patience with us 🙏🏼

Hello, I’m experiencing the exact same issue.

I was unexpectedly charged USD 662, and the amount was posted and withdrawn from my card without any prior billing notice or invoice — which I normally receive every month.

This happened in early February, and despite submitting receipts and following up with support, I have not received any response yet.

If you also did not receive the usual invoice or pre-charge notification, this may indicate a broader issue with Figma’s billing system. It might be worth confirming whether this is a system error or something more serious related to account or billing security.

Please let me know if your situation is similar. I think it’s important to understand whether multiple users are experiencing the same pattern.

Hi ​@sh.hwang, thanks for reaching out, and I’m sorry to hear about the billing trouble you’ve been dealing with.

To protect your privacy and account security, I can’t access or share billing details here on the Forum. That said, I checked in with our Product Support team and they’re actively reviewing your case. I’ve shared the update you posted here as well so they have the full context as they continue their investigation.

Please keep an eye on the email tied to your Figma account for updates on case: 1727722 — that’s where they’ll follow up directly with next steps.

In the meantime, this resource may be helpful as you review the charge: There are additional charges in my Figma bill.

Thanks for your patience while we work through this with you. Response times may be a bit slower over the weekend, but the team is continuing to look into it. 🙏🏻

Hi, ​@Tom Reem thank you for checking with the Product Support team so quickly — I really appreciate it.

Given the size of the charge, I’ve been feeling quite anxious while waiting for a response. As a precaution, I’ve temporarily suspended my paid plan.

I’ve also reviewed the resource you shared and checked all related billing details on my account, and everything appears inconsistent with my current subscription.

For now, I will continue monitoring my email for updates regarding case #1727722.

Thank you again for escalating this internally.

Hello again, ​@sh.hwang — thanks for taking the time to review the resource and for your continued patience while this is being looked into.

I still don’t have visibility into billing details from here, but I’ve checked in with our Product Support team and they shared an important update earlier today. When you have a moment, please check your email for details and next steps.

Thanks for staying engaged here — I appreciate your cooperation as we work through this together. 🙏🏻