Skip to main content
Question

Unauthorized Charges and Request for Refund & Card Data Removal

  • December 30, 2025
  • 1 reply
  • 9 views
Mariia Galieva

Hello Figma Support Team,

I am writing to report two unauthorized charges made to my card without my consent.

On my card issued by Albo, I was charged:

  • $17.40 USD on November 24, 2025

  • $28.22 USD on December 24, 2025

Both transactions appear as “Figma San Francisco USA”, however I did not authorize or approve these payments.

I kindly request:

  1. A full refund of both unauthorized charges.

  2. Immediate removal of my card details from your system to prevent any further unauthorized transactions.

Please confirm once the refunds are initiated and my card information has been permanently deleted from your records.

If you need any additional information or transaction details from my side, I will be happy to provide them.

Thank you for your prompt assistance.

Best regards,
Maria Galieva

    1 reply

    ksn
    Figmate
    • ksn
    • Community Support
    • December 30, 2025

    Hi ​@Mariia Galieva - very sorry that these charges were unexpected.

    To protect your personal information, we are not able to assist with any billing changes on the forum (refunds requests, payment method changes, etc), so you will need to receive assistance from our support team via email. 

    I saw that you had filed a ticket right after this post (case #1662838), and someone should be in touch shortly. I can’t give you an exact window of time, but we are experiencing a higher volume of tickets due to the holiday -- if you do have additional concerns, please feel free to send them as a new reply in your existing ticket.

    Appreciate your patience with us 🙏🏼

    Terms & ConditionsCookie settingsAccessibility statement