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Question

Unable to open files in Figma

  • January 27, 2026
  • 1 reply
  • 18 views
Rotem Maimon

Since yesterday I’ve been unable to open any files in Figma. Any file I try to open gets stuck on loading, like in the screenshot attached.

These are the things I’ve tried:

  1. Quit Figma, restart Mac

  2. Uninstall Figma using brew uninstall figma, clear caches using sudo dscacheutil -flushcache and then sudo killall -HUP mDNSResponder, reboot Mac in Safe Mode, reinstall Figma. It opened one file, then after restarting in normal mode no files opened again.

  3. Followed the instructions in this page, ran rm -rf "$HOME/Library/Application Support/Figma/"{Desktop,DesktopProfile}

None of these steps have solved the problem.

 

    1 reply

    djv
    Figmate
    • djv
    • Community Support
    • January 28, 2026

    Hi ​@Rotem Maimon, thanks for reaching out! 

    I completely understand how this must be affecting your workflow. Are you still having issues opening all of your files? 
    If so, it sounds like this is only happening with your desktop app? If that is correct, may I ask what macOS you’re using? 

    If the previous suggestions continue to not help, please let me know I can help get you connected with our technical quality support team. 

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