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Silvana_fem
Silvana_fem
New Member
September 1, 2025
Solved

Trouble exporting videos from Figma Buzz

  • September 1, 2025
  • 19 replies
  • 577 views

Hey there 👋

My company is currently using Figma for content creation, and we were really excited to see that we could finally export videos directly from Figma Buzz.

The problem is… exports seem to work randomly. Sometimes the file exports without an issue, but most of the time we end up waiting endlessly for the export to process, and nothing happens.

It feels like we might not be the only ones experiencing this. Has anyone else run into the same issue? And is there a workaround or solution that the Figma team could share with us?

Thanks a lot in advance 🙏

    This topic has been closed for replies.
    Best answer by Celine_

    Hi everyone, Celine from Figma here. Thanks so much for flagging this.

    I’ve checked on this internally:

    ​@veza : good news, I can see in the backend that your case has been resolved! The MP4 export issue was tied to an underlying error that our Engineering team has since fixed, so you shouldn’t run into this again. If anything unexpected happens, please continue the conversation in your existing support ticket so the team can review your specific file.

    ​@Silvana_fem : your issue also appears to be resolved. For visibility here, from what we’ve seen, exports can fail if the video upload hasn’t fully completed. If the preview doesn’t load, the export won’t work.

    As a temporary solutions, we recommend:

    • After uploading a video, confirm that the preview loads successfully.
    • Avoid leaving the file before the upload fully completes.
      If the preview doesn’t appear, the upload may not have finished correctly, which prevents export.

    For anyone else still experiencing an issue, please submit a bug report via the  Support Hub / Click Start a chat / Type “Report a bug” / Include a direct URL to the file so we can investigate your specific case.
    Please also share view access to the affected file with support-share@figma.com (our official Support account) so the team can take a closer look. You won’t be billed for this access.

    Thanks again for reporting this, it really helps us track and resolve issues quickly!

    19 replies

    Show previous replies
    Mariaa1994
    Mariaa1994
    New Member
    March 4, 2026

    Hi,

     

    Experiencing the same issue here. Not sure what else can do x

      veza
      veza
      New Member
      March 4, 2026

      Try this → from desktop app, you can go to Help > Troubleshooting > Reset Figma and Restart

       

      This doens’t help.

      veza
      veza
      New Member
      March 4, 2026

      I have the same issue, the export takes too much time, I can only use if from the Browser, as we can’t download the app in our company. Is there any opportunity to resolve this issue?

      Hi Edward, were you able to resolve the issue?

      GeorgeJZD
      GeorgeJZD
      New Member
      March 4, 2026

      Hi, I have the same problem as everyone else, I can't export any video, neither from the browser nor from the app. What can I do? I already tried restarting the app but it didn't work.

        veza
        veza
        New Member
        March 4, 2026

        Hi, I have the same problem as everyone else, I can't export any video, neither from the browser nor from the app. What can I do? I already tried restarting the app but it didn't work.

        I submitted a ticket to Figma. Here is their response:

        We’re currently investigating this MP4 issue further, and I’ve escalated your case to our engineering team so they can take a closer look. I’ll be sure to keep you posted as soon as I have any updates to share. In the meantime, we truly appreciate your patience while we work through this.

          Celine_
          Figmate
          Celine_Answer
          Community Support
          March 5, 2026

          Hi everyone, Celine from Figma here. Thanks so much for flagging this.

          I’ve checked on this internally:

          ​@veza : good news, I can see in the backend that your case has been resolved! The MP4 export issue was tied to an underlying error that our Engineering team has since fixed, so you shouldn’t run into this again. If anything unexpected happens, please continue the conversation in your existing support ticket so the team can review your specific file.

          ​@Silvana_fem : your issue also appears to be resolved. For visibility here, from what we’ve seen, exports can fail if the video upload hasn’t fully completed. If the preview doesn’t load, the export won’t work.

          As a temporary solutions, we recommend:

          • After uploading a video, confirm that the preview loads successfully.
          • Avoid leaving the file before the upload fully completes.
            If the preview doesn’t appear, the upload may not have finished correctly, which prevents export.

          For anyone else still experiencing an issue, please submit a bug report via the  Support Hub / Click Start a chat / Type “Report a bug” / Include a direct URL to the file so we can investigate your specific case.
          Please also share view access to the affected file with support-share@figma.com (our official Support account) so the team can take a closer look. You won’t be billed for this access.

          Thanks again for reporting this, it really helps us track and resolve issues quickly!

            GeorgeJZD
            GeorgeJZD
            New Member
            March 6, 2026

            The export is now working perfectly, thanks for the help!

              Edward_Toth
              Edward_Toth
              New Member
              March 9, 2026

              Hi everyone, Celine from Figma here. Thanks so much for flagging this.

              I’ve checked on this internally:

              ​@veza : good news, I can see in the backend that your case has been resolved! The MP4 export issue was tied to an underlying error that our Engineering team has since fixed, so you shouldn’t run into this again. If anything unexpected happens, please continue the conversation in your existing support ticket so the team can review your specific file.

              ​@Silvana_fem : your issue also appears to be resolved. For visibility here, from what we’ve seen, exports can fail if the video upload hasn’t fully completed. If the preview doesn’t load, the export won’t work.

              As a temporary solutions, we recommend:

              • After uploading a video, confirm that the preview loads successfully.
              • Avoid leaving the file before the upload fully completes.
                If the preview doesn’t appear, the upload may not have finished correctly, which prevents export.

              For anyone else still experiencing an issue, please submit a bug report via the  Support Hub / Click Start a chat / Type “Report a bug” / Include a direct URL to the file so we can investigate your specific case.
              Please also share view access to the affected file with support-share@figma.com (our official Support account) so the team can take a closer look. You won’t be billed for this access.

              Thanks again for reporting this, it really helps us track and resolve issues quickly!

              Critical Issue: Figma Buzz – Video Export Not Working / Extremely Slow Performance

              Description:
              We are experiencing recurring and significant issues with exporting videos using Figma Buzz. Last week the export function worked once (a single file test; I tried only once, 1 file, after seeing the response from Celine_ claiming that now the function works), but this week the export workflow is consistently unreliable and extremely slow.

              Steps to Reproduce:

              1. Navigate to Media → Upload image or video
              2. Select and upload a video file under 100 MB
                • Note: After upload, the file does not appear under “Media” — only Unsplash content is visible
              3. Place the uploaded video on the canvas
              4. Confirm the video preview works (it does)
              5. Start exporting the video as MP4
                • Export initiated at 13:41
              6. The export completed at 13:51, and a message appeared: “1 file exported successfully”
              7. However, no save window appeared. The message disappeared, and no action buttons were available to start the download
              8. Only at 13:58 did the save window finally appear
                • Exported file size: 21.2 MB

              Issues Observed:

              • Exporting a single ~20 MB file takes 17 minutes, which is unacceptably slow
              • In most cases, exporting fails silently:
                • No error message
                • No indication that the export failed or stalled
              • Uploaded media is not visible in the Media library
              • Overall behavior makes video export unreliable and unpredictable

              Impact:
              We are relying on Figma Buzz for video content in a Kiosk project within a large automotive company.
              Due to the instability and performance issues, we currently cannot depend on the tool for production‑level work.

              Expectation:

              • Stable, predictable export behavior
              • Download history or a clickable link to retrieve the exported file when the save dialog does not appear automatically
              • Reasonable export times (comparable tools such as Canva export similar content significantly faster)
              • Clear error messages when exports fail
              • Uploaded media should appear in the Media library consistently

              Environment:

              • Figma Buzz (web)
              • Issue observed multiple times this week
              • File sizes always below 100 MB
              Celine_
              Figmate
              Celine_
              Community Support
              March 25, 2026

              Hey Edward, thanks for taking the time to share all these details, and apologies for the delay on my end, I was away.

              I can see you’ve already been in touch with our Support team and that this has been investigated, but I wanted to share an update here as well for visibility.

              Our Engineering team looked into this and confirmed that what you’re experiencing is a known, long-standing issue related to exporting large video files. The current export time for your video is expected, and our engineers will continue improving on optimizations to improve the export process.
              That said, the team is continuing to work on optimizations to improve the export process over time. We’ve also added your case to the ongoing report to help inform those improvements.

              I understand this isn’t an ideal experience, but it’s something we’re actively working to improve. We really appreciate your patience as we continue making progress here. 🙏🏼

              (For others who may be experiencing an issue, feel also free to submit a bug report so the team can review your specific case as well (the root cause may differ). To do that: Go to the Support Hub / Click Start a chat / Type “Report a bug” / Include a direct URL to the impacted file with support-share@figma.com and grant "Can View" access. This allows us to reproduce the issue and investigate with Engineering team. Thank you)

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