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Support ID: srid_VTXP744JYW0VNG563KW63HBEP

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Community Support

Hey @JNT Graphic , @Miljana , @Nuno Beirão , I’ve merged your posts into this thread to keep related reports in one place. Our team is currently investigating this issue.

To have our support team take a closer look at your specific case, please submit a bug report through the Support Hub: click Start a chat, type “Report a bug, Contact an agent”, press Enter, and follow the prompts.

Include the affected file URL, the prompt that failed, a screenshot. Please also include the full request ID error and let the team know whether it affects one file or multiple Make files. Please also grant Can View access to the affected file to support-share@figma.com so our team can investigate further. Thank you for your patience!

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Nikki Hayhoe

New Member

Hi @Jaycee Lewis,

I am having the same issue. My error is:

srid_AQFNZH0BDAPAFPKZV513G315G

I’m getting the same thing where the prompt will not submit. Usually I will try and reproduce my figma make file, which takes hours honestly.

After seeing @Jose Martins get their similar issue resolved with you, I’ve opted to trouble shoot with you first.

Jaycee Lewis

Figmate

Hey @Nikki Hayhoe I moved your reply her so we can keep track of this issue in one place. It looks like @ksn already asked you for what we need so we should be good to go there. Thank you! — Jaycee

Nikki Hayhoe

New Member

Hiya!

I am getting an error on my figma make file, and I’m not getting a response when I send a prompt.

The error I’m getting is:

srid_AQFNZH0BDAPAFPKZV513G315G

Previously, I have reuploaded the HTML file and spent hours debugging the difference in the copying generation. Is there anything the team can do to help me to resolve? If you’re able to look into my files, my make that is broken is called [Dataset: DQ R2]. Thank you!!

ksn

Community Support

Hey Nikki! Thank you for alerting us -- can you please share the file that error was triggered on? This will help us debug on the support end.

If you are able to do that, please share view-only access with support-share@figma.com, and let me know when you’ve done that. I (or one of the other mods) will follow up with you with next steps. Thank you!

Nikki Hayhoe

New Member

Great! thanks a lot. I’ve invited support-share@figma.com to my file.

https://www.figma.com/make/9zDw3Y6LdX5sCPl6Be6RWb/Dataset--DQ-R2?p=f&t=Mo8pokSIlDpBFTVX-0

I really appreciate your help, thank you so much.

ksn

Community Support

Hey everyone! You may have noticed some movement activity going on with your posts -- this is because I have been merging all of your reports into one thread, so we can keep track of this issue.

If anyone new is running into this problem, please do the following:

Share view-only access to a file you see this error triggered on (if you are able to) with support-share@figma.com. If it’s occurring in any file, let us know that as well.
- PLEASE NOTE: the alias provided above cannot receive direct emails. It is used by support to review shared files only. Any emails sent will bounce.
Provide the error number you receive

We will follow up and assist from there. Thank you!

Aleguis

New Member

pls help me with this error

srid_M4FRDT8RYVW253MJ721M3QJ56

Celyn_L

Figmate

Hi @Aleguis, thanks for following up. I have passed along these additional details on your ongoing support ticket #2166258.

Please invite support-share@figma.com with “Can View” access on the file that you have shared above, if you haven’t already done so.

The team is currently investigating this, appreciate your patience in the meanwhile 🙏

Domenik

New Member

srid_JBGCSYXDQXB5SZK2G8TTRSYHN

I´m unable to send prompts to the AI in Figma Design. I´ve tried it multiple times always getting an error. Anyone with a solution?

Celyn_L

Figmate

Hi @Domenik, Celyn from the Figma Community Support team here. Thanks for reaching out.

I’ve merged your post into this thread to keep related reports in one place.

The team is currently investigating this issue, and I’ve created a support ticket for you so they can assist you directly. Your ticket number is #2166258.

Please reply directly to the ticket with a link to the impacted file, and invite support-share@figma.com with “Can View” access (this won’t impact your billing and will allow us to reproduce the issue and investigate further with Engineering).

Someone from the team will be in touch with next steps soon, thanks for your patience while we work through this 🙏

jericheratho

New Participant

My prompts are showing an error srid_Q233DCH93JDKDFB30JRHRQDCX. I cannot make changes or edits anywhere on Figma.

File:

I appreciate your help.

Celyn_L

Figmate

Hi @jericheratho, Celyn from the Figma Community Support team here.

Thanks for reaching out. I understand that your prompts in Figma Make are returning a SRID error.

Just a heads up that I’ve merged your post over to this thread to help keep all related reports in one place.

I’ve located your support ticket #2173009, and have added an internal note to help increase its visibility with the team.

I’ve passed along your file link on the ticket, please invite support-share@figma.com with “Can View” access to your file (this won’t impact your billing and will allow us to reproduce the issue and investigate further with Engineering).

Someone from the team will be in touch with next steps soon, thanks for your patience while we work through this 🙏

jericheratho

New Participant

I already did that. I`ll be waiting for the follow-up. Thank you.

jericheratho

New Participant

I’m still waiting for the support to help me, please.

jericheratho

New Participant

The problem still persists. :(

Paul Riley

New Member

I am receiving an error
srid_9SF9CJJT3DB2BCTN08JJRV47V

And my Make is stuck and I I can’t seem to get it out of it. I have tried restarting

Jaycee Lewis

Figmate

Hey @Paul Riley Thanks for flagging. I moved your post into this larger thread to help keep things organized. — Jaycee

Jaycee Lewis

Figmate

Hey @Paul Riley I opened a support ticket for this so we can track it. The ID is 2177057 and the email subject line is Receiving an error srid_9SF9CJJT3DB2BCTN08JJRV47V. Please keep an eye on your email (and spam folder if necessary) for the email and any replies from our team. — Jaycee

jericheratho

New Participant

Someone from the team contacted me via email but I still can’t make edits or changes.

Luke Featherston

New Member

Having similar issues with: srid\\\_NFJFSD1NCXYK1E8904YG5TM8E
Figma has slowed and does not resolve. Have reached out to support and no reply.
Have tested in various models and nothing – painfully slow
srid_YYTSZXNKRZBWW8ZVSG3QNZH7K
The error codes are changing too.

Celyn_L

Figmate

Hey @Luke Featherston, thanks for chiming in here.

I understand that you are running into a similar srid error message and you are now experiencing slow performance in Figma.

I’ve located your support ticket ##2175330, and have added an internal note to help increase its visibility with the team.

Please reply directly to the ticket with a link to the impacted file, and invite support-share@figma.com with “Can View” access (this won’t impact your billing and will allow us to reproduce the issue and investigate further with Engineering).

Someone from the team will be in touch with next steps soon, thanks for your patience while we work through this 🙏

Luke Featherston

New Member

Thanks, have done. file: Hume Internationale: Home 1

Celyn_L

Figmate

Appreciate the update, @Luke Featherston. Could you also reply directly to your support ticket with your file link? Thanks!

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