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Question

Subscription plan

  • February 21, 2026
  • 1 reply
  • 17 views
Alexandra Roshchina

On January 19, I purchased the Professional Collab Seats plan. One day, I decided to check out the other available plans and accidentally changed my plan to the Professional plan. On February 19, I was asked to pay for the upgrade, as expected. After spending a long time trying to figure out what had happened, I came to the conclusion that it occurred while I was trying to check things out. Today, February 21, while chatting, I sent a message to Support about canceling the Professional plan. However, they canceled the plan I had paid for. Please restore the plan I paid for. I have attached the payment receipt.

 

[attachment redacted by moderator to remove personal information]

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • February 22, 2026

Hey ​@Alexandra Roshchina — welcome to Figma Forum, and thanks for flagging this.

I can’t access or share billing details here in our public spaces, but I did raise your concern directly with our Product Support team to make sure nothing slips by. We’ve created a case for you: 1757670, and I included the context you shared here so they have the full timeline as they review.

I also removed the receipt from your original post to protect your privacy and account security — thanks for understanding there.

You’re in good hands from here. The team will follow up with you by email with next steps, and we’ll make sure this gets sorted out.

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