Hey there, Celine from the Figma Community Support team here again! We apologize for the delay as we are experiencing a higher than normal volume.
​@SNOVA : Good news, the Technical Quality specialist has replied to you with some additional steps to try and to investigate further! They are waiting for your reply, please check your inbox when you can.

​@nina0229 : thank you for flagging this and for trying these steps! I was able to see your support case in the backend and added a follow up note to increase visibility to the support team. Feel free to addd any steps you have already tried in your support case, it will be helpful for the team for the investigation. For reference, your case number is 2003190. Thank you for your patience in the meantime.
Update: the support agent replied to you and is waiting for your reply to investigate it further. Please check your inbox when you can, thank you!