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Question

Screen turns black for a second

  • April 22, 2021
  • 17 replies
  • 4721 views
babraham
Figmate

1. Describe the bug/issue you’re running into?
When I switch back to a tab running FigJam, sometimes my screen turns off / turns black for a second or so. It tends to happen when I haven’t viewed the tabs for at least a few minutes.

2. Are you able to consistently reproduce it? If so what are the steps?
No, but it has happened at least once a day so far.

3. Share a screenshot, recording, console log, link to the file, etc.
It seems to happen on every file I open in FigJam.

4. Is the issue only happening in desktop app or a specific browser , or both?
So far I’ve only used FigJam in the browser on my laptop.

5. What OS/version and/or browser/version are you using?
Chrome: Version 89.0.4389.82 (Official Build) (x86_64)
MacOS Catalina, version 10.15.7

Clement_Debiaune
Dheeraj_Parwal
This topic has been closed for replies.

17 replies

Heath_Rogers
Figmate
  • Heath_Rogers
  • Product Support
  • April 23, 2021

@babraham Thank you for bringing this to our attention. Please let us know if this continues to happen. If you’re able to grab a screen recording when it happens that would be helpful – though if it’s intermittent that may be hard to do. I’ve went ahead and logged this with our team so they can take a look into this. 🕵️‍♀️

Alice_Ching
Figmate
  • Alice_Ching
  • Figmate
  • April 28, 2021

Hi! Thanks for bringing up this issue!

Could you turn off the “Automatic graphics switching” setting in “System Preferences > Energy Saver”? We are investigating a bug in this area and would like to see if this option is part of the problem!

Screen Shot 2021-04-28 at 10.51.27 AM

Sooraj_Nair1
babraham
Figmate
  • babraham
  • Author
  • Figmate
  • April 28, 2021

Done! I’ll let you know what happens

babraham
Figmate
  • babraham
  • Author
  • Figmate
  • April 29, 2021

With “Automatic graphics switching” disabled the problem went away. Also switching tabs back to a figma canvas became faster. Before, there was a very short pause when I switched to a figma tab. This occurred almost all the time. This issue went away as well.

Unfortunately my laptop also started running hotter. Because I often use it in my lap, I decided to reenable “Automatic graphics switching”.

Alice_Ching
Figmate

@babraham That makes sense. Thanks for testing it out for us – we are still looking into this issue and see if we can mitigate it from our side.

Alice_Ching
Figmate

@babraham Could you send us your computer’s spec? You can get to it by doing this:

Screen Shot 2021-05-03 at 11.50.08 AM

babraham
Figmate
  • babraham
  • Author
  • Figmate
  • May 3, 2021

Screen Shot 2021-05-03 at 4.57.51 PM

Boris1
  • Boris1
  • August 11, 2021

The problem still exists. I have the same macOs and hardware cofiguration as babraham.

BrightDev
  • BrightDev
  • September 6, 2021

I have a similar problem but on windows. And it also states that there is a problem with WebGL. What do i do?

Gregory_Sherrid

This problem also happens for me! macOS Catalina 10.15.7. Same hardware as barbrican (16 inch Macbook 2019 MacBook Pro)

Alexander_Decker

Same problem here!
I too am still on Catalina, if that’s relevant.
Screen Shot 2021-09-17 at 2.32.45 PM

Dheeraj_Parwal

I have same problem

Federico_luna

I have the same problem on Windows10 Lenovo laptop. Appreciate any suggestions

yogeshto096
Alisa_Bacon

Have the same thing on Windows 11, it’s been happening for a long time

Hafiz_Graphics

I am experiencing problems with Figma crashing, canvas turns black but today my Figma turns black 10 times in 5 minutes it’s too irritating please fix this issue.

mariecurie
  • mariecurie
  • November 21, 2022

this post is helpful

ckjobcena
  • ckjobcena
  • November 1, 2024

Hello my Figma is turning black for a lot of times now, I am using windows 11 with MSI pc. This was the closest topic that I found but not sure what to do with this. I have closed Figma app and then open but still the entire Figma goes black and then to normal.

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